Senior Client Manager

Aon
Johannesburg
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: certificationSkills: ["Client relationship communication","Analytical","Technical problem-solving","Communication","Interpersonal skills"]

Manage and grow a portfolio of sophisticated Professional Indemnity accounts in South Africa’s Built Environment and Engineering sector. Build trusted client relationships, provide specialist technical insurance expertise, oversee binder and open-market portfolios, and lead renewal and tender processes. Drive credit control, retention, fee negotiation, client satisfaction, and reporting (including financials and age analysis). Where needed, manage and coordinate Client Service Advisors and mentor junior colleagues.

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FursaFursa
Aon
Aon
2 days ago

Senior Client Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage and grow a portfolio of sophisticated Professional Indemnity accounts in South Africa’s Built Environment and Engineering sector. Build trusted client relationships, provide specialist technical insurance expertise, oversee binder and open-market portfolios, and lead renewal and tender processes. Drive credit control, retention, fee negotiation, client satisfaction, and reporting (including financials and age analysis). Where needed, manage and coordinate Client Service Advisors and mentor junior colleagues.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Deliver the agreed business-unit plan and lead/develop day-to-day client relationships in line with the local strategy.
  • •Manage and coordinate activities for a portfolio of client accounts, including client profile building and risk needs analysis.
  • •Structure insurance programmes (presentations and client documentation) and lead or contribute to renewal meetings.
  • •Own portfolio credit control and retention, including fee negotiation and driving satisfaction, revenue, and profitability.
  • •Coordinate Client Service Advisors to meet service standards and binder mandates, resolving escalated client queries and providing technical advice/training where needed.

Key Requirements

  • •A minimum Higher Certificate in Insurance Studies; a Bachelor’s degree (or working toward one) is advantageous.
  • •Must be registered as a representative with the FSCA under the FAIS Act.
  • •Minimum registration as an associate with the IISA.
  • •Excellent knowledge of Liability policy wordings, with preference for Professional Indemnity; competency in other lines such as cyber and directors & officers is advantageous.
  • •Proven experience in a similar or related short-term insurance and client servicing role, including budgets/forecasts and risk management/insurance solutions.
Experience:InsuranceShort-term insuranceProfessional indemnityRisk managementBinder management
Education:Certification / Diploma
Skills:Client relationship communicationAnalyticalTechnical problem-solvingCommunicationInterpersonal skills
Licenses:FSCA representative (FAIS Act)IISA associate
Languages:English
Tech Stack:MS WordMS ExcelPowerpoint

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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