Whatnot

7 months ago

Strategic Development Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of up to 200 sellers by coaching, engaging, and improving account health using a structured, data-informed approach. Drive seller growth milestones through scaled outreach campaigns and monthly education seminars, leveraging AI-powered insights and automation. Partner with Category Leads, Marketing, Trust & Safety, and Product to turn seller signals into platform action, while maintaining high Salesforce data hygiene and reporting metrics for continuous improvement.

Location: New York, San Francisco, Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Manage a scaled book of business by owning relationships with high-potential sellers and balancing proactive outreach with data-driven prioritization.
•Drive growth and account health at scale using AI tools and analytics to identify performance trends, automate communication, and run structured coaching programs.
•Prioritize ruthlessly using a clear framework to focus on sellers with the highest engagement potential and growth opportunity.
•Deliver structured communication through scaled outreach campaigns, monthly education seminars, and automated growth treatments.
•Collaborate cross-functionally and maintain Salesforce data hygiene by tracking, measuring, and reporting seller outreach, treatments, and milestones.

Pay and Benefits

Salary: USD 140,000 - 155,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternet AllowanceWellness Stipend401kPensionParental LeaveChildcare

Key Requirements

•3–5+ years of experience in account management, partnerships, client success, or operations, ideally in ecommerce, marketplaces, or a creator platform.
•Proven ability to manage a large, complex portfolio while driving measurable business outcomes.
•Advanced organizational and prioritization skills to navigate competing demands with structure and focus.
•Comfort with AI tools (e.g., ChatGPT) and Salesforce automation, with demonstrated ability to improve efficiency and decision-making.
•Analytical mindset with strong command of metrics to diagnose performance and inform outreach.

Experience:3+ yearsEcommerceMarketplacesCreator platform

Skills:Organizational skillsPrioritizationCommunicationAnalytical mindsetOwnership

Tech Stack:SalesforceChatGPTGongAI

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

7 months ago

Strategic Development Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York, San Francisco, Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Manage a scaled book of business by owning relationships with high-potential sellers and balancing proactive outreach with data-driven prioritization.
•Drive growth and account health at scale using AI tools and analytics to identify performance trends, automate communication, and run structured coaching programs.
•Prioritize ruthlessly using a clear framework to focus on sellers with the highest engagement potential and growth opportunity.
•Deliver structured communication through scaled outreach campaigns, monthly education seminars, and automated growth treatments.
•Collaborate cross-functionally and maintain Salesforce data hygiene by tracking, measuring, and reporting seller outreach, treatments, and milestones.

Pay and Benefits

Salary: USD 140,000 - 155,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternet AllowanceWellness Stipend401kPensionParental LeaveChildcare

Key Requirements

•3–5+ years of experience in account management, partnerships, client success, or operations, ideally in ecommerce, marketplaces, or a creator platform.
•Proven ability to manage a large, complex portfolio while driving measurable business outcomes.
•Advanced organizational and prioritization skills to navigate competing demands with structure and focus.
•Comfort with AI tools (e.g., ChatGPT) and Salesforce automation, with demonstrated ability to improve efficiency and decision-making.
•Analytical mindset with strong command of metrics to diagnose performance and inform outreach.

Experience:3+ yearsEcommerceMarketplacesCreator platform

Skills:Organizational skillsPrioritizationCommunicationAnalytical mindsetOwnership

Tech Stack:SalesforceChatGPTGongAI

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn