Automotive Service Advisor - Toyota of Mt Pleasant

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 48,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as the key liaison between customers and service technicians in the Toyota service department. Greet customers, listen to vehicle concerns, document issues, recommend services, and communicate estimates, timelines, and repair status. Schedule appointments and manage service bay availability while maintaining accurate service records, processing payments, and resolving complaints. Stay current on automotive technologies and maintenance recommendations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Automotive Service Advisor - Toyota of Mt Pleasant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the key liaison between customers and service technicians in the Toyota service department. Greet customers, listen to vehicle concerns, document issues, recommend services, and communicate estimates, timelines, and repair status. Schedule appointments and manage service bay availability while maintaining accurate service records, processing payments, and resolving complaints. Stay current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle issues.
  • •Explain recommended services/repairs, communicate estimated costs, and obtain customer approval.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians for timely repairs.
  • •Provide status updates throughout service, give accurate repair timelines, and inform customers of delays.
  • •Maintain detailed service records, prepare/explain invoices, process payments, handle billing inquiries, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 48,000 - 90,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask and thrive in a fast-paced environment.
  • •Valid driver's license and ability to pass pre-employment testing (background checks, MVR, drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn