Customer Care Agent (Travel) with German & English (m/f/d) (Bucarest, RO, 020339)

Allianz
Bucharest
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer centricity","Attention to details","Proactive attitude","Team spirit","Ability to analyze information"]

Handle inbound and outbound customer interactions, managing travel-related inquiries and insurance claims end to end. You will open and process claims, analyze information, follow up with stakeholders for missing details, and support claim examination through an online platform. The role includes communicating compensation decisions, processing payments, maintaining claim data in insurance IT systems, and reporting/control activities while ensuring compliance and anti-fraud directives.

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FursaFursa
Allianz
Allianz
1 day ago

Customer Care Agent (Travel) with German & English (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer interactions, managing travel-related inquiries and insurance claims end to end. You will open and process claims, analyze information, follow up with stakeholders for missing details, and support claim examination through an online platform. The role includes communicating compensation decisions, processing payments, maintaining claim data in insurance IT systems, and reporting/control activities while ensuring compliance and anti-fraud directives.
Location: Bucharest
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales

Key Responsibilities

  • •Perform front office and back office activities via inbound and outbound calls
  • •Manage claims end to end: open claims, analyze information, follow up with stakeholders, and complete tasks
  • •Conduct examination and assessment of claims using an online platform to check policy details
  • •Communicate compensation decisions to clients and process payments per guidelines
  • •Maintain constant contact with HQ and update claims data in insurance IT systems, including reporting and reconciliations

Pay and Benefits

Perks:Private MedicalMonthly BudgetAnnual Bonus

Key Requirements

  • •Advanced German (minimum C1)
  • •Advanced English (minimum B2)
  • •Experience in the service industry; insurance experience is a plus
  • •Strong interpersonal and communication skills with customer centricity and attention to details
  • •Ability to work with administrative and digital systems and handle/analyze large amounts of information
Experience:InsuranceService industry
Skills:Customer centricityAttention to detailsProactive attitudeTeam spiritAbility to analyze information
Languages:GermanEnglish
Tech Stack:AIMachine learningPredictive analyticsFraud detectionBusiness IntelligenceMS Office

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn