Property and Casualty Insurance Associate – Sales/Telesales (Remote)

Sutherland
Dallas
Workplace: RemoteFull timeUSD 20 - 24.61 hourlyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer-centric mindset","Communication","Written communication","Teamwork","Problem-solving"]

Provide accurate, timely responses to customer calls about travel insurance coverage and identify the root cause of each caller’s needs. Align inquiries with the appropriate insurance products while delivering exceptional customer service through clear verbal and written communication, strong teamwork, and independent problem-solving. Support customers with issues and complaints to achieve appropriate outcomes, meeting quality standards and customer satisfaction expectations.

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FursaFursa
Sutherland
Sutherland
1 month ago

Property and Casualty Insurance Associate – Sales/Telesales (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide accurate, timely responses to customer calls about travel insurance coverage and identify the root cause of each caller’s needs. Align inquiries with the appropriate insurance products while delivering exceptional customer service through clear verbal and written communication, strong teamwork, and independent problem-solving. Support customers with issues and complaints to achieve appropriate outcomes, meeting quality standards and customer satisfaction expectations.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Answer customer calls accurately and in a timely manner.
  • •Field travel insurance coverage questions and identify the root cause of customer interest.
  • •Recommend and align customer needs with appropriate products.
  • •Provide clear, concise verbal and written communication while meeting quality standards.
  • •Resolve service issues and complaints using independent problem-solving skills.

Pay and Benefits

Salary: USD 20 - 24.61 hourly
Perks:401kHealth InsuranceDentalVisionEap

Key Requirements

  • •High school diploma or GED.
  • •Must be available Monday–Friday 9:30am–7:15pm EST.
  • •Must have an active property and casualty or personal lines license.
  • •Proficiency in email, preferably MS Outlook.
  • •1+ year of call center experience and 1+ year of sales experience (or a role with sales aspects).
Experience:Call centerSalesInsuranceTravel
Education:High School
Skills:Customer-centric mindsetCommunicationWritten communicationTeamworkProblem-solving
Licenses:Property and casualtyPersonal lines
Languages:English
Tech Stack:EmailMS Outlook

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor