Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a technical point of contact for customer security questions and questionnaires, helping the GTM team unblock complex deals while maintaining high security standards. Use AI and internal tools to automate and improve response workflows, establish KPIs for Customer Trust, and manage a security/regulatory Trust Center. Partner with Product Security and Legal to align on security positioning, product roadmaps, and evolving customer requirements.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Act as a technical point of contact for GTM and customers on security questions, providing timely, accurate, and empathetic responses.
•Leverage AI and internal tools to improve the efficiency and accuracy of the response process with scalable workflows.
•Establish and report KPIs for the Customer Trust function, tracking response velocity, quality, and impact on sales outcomes.
•Manage the Trust Center and maintain a high-quality security and regulatory knowledge base while supporting thought leadership.
•Partner with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and customer requirements.

Pay and Benefits

Salary: USD 94,500 - 141,700 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, including the ability to explain technical and regulatory topics to non-technical stakeholders.
•1–2+ years leveraging AI models or automation to drive program efficiencies such as knowledge base management or response drafting.
•Strong analytical skills with a focus on metrics, including comfort building dashboards and reporting to leadership.

Experience:Information securityCustomer trustSecurity consulting

Skills:Customer serviceCommunicationAnalytical thinkingCalm under pressureComfort with ambiguity

Tech Stack:AIAutomation

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Act as a technical point of contact for GTM and customers on security questions, providing timely, accurate, and empathetic responses.
•Leverage AI and internal tools to improve the efficiency and accuracy of the response process with scalable workflows.
•Establish and report KPIs for the Customer Trust function, tracking response velocity, quality, and impact on sales outcomes.
•Manage the Trust Center and maintain a high-quality security and regulatory knowledge base while supporting thought leadership.
•Partner with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and customer requirements.

Pay and Benefits

Salary: USD 94,500 - 141,700 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, including the ability to explain technical and regulatory topics to non-technical stakeholders.
•1–2+ years leveraging AI models or automation to drive program efficiencies such as knowledge base management or response drafting.
•Strong analytical skills with a focus on metrics, including comfort building dashboards and reporting to leadership.

Experience:Information securityCustomer trustSecurity consulting

Skills:Customer serviceCommunicationAnalytical thinkingCalm under pressureComfort with ambiguity

Tech Stack:AIAutomation

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor