Associate Operations Manager, Service, Labs (PM Shift)

DoorDash US
Phoenix
Workplace: OnsiteFull timeUSD 101,400 - 149,000Function: Business OperationsSkills: ["Safety leadership","Team leadership","Stakeholder coordination","Operational analysis","Cross-shift collaboration"]

Lead the Service Operations team for the PHX market in DoorDash Labs, maximizing uptime and fleet utilization across multiple sites during the PM shift. Manage and coach new and experienced technicians, track productivity and operational KPIs, ensure adherence to service SOPs (work orders and parts flow), and coordinate shift handoffs with the AM team. Partner with Service Engineering on tooling/jig needs and support market scaling as operations grow.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DoorDash US
DoorDash US
1 day ago

Associate Operations Manager, Service, Labs (PM Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Service Operations team for the PHX market in DoorDash Labs, maximizing uptime and fleet utilization across multiple sites during the PM shift. Manage and coach new and experienced technicians, track productivity and operational KPIs, ensure adherence to service SOPs (work orders and parts flow), and coordinate shift handoffs with the AM team. Partner with Service Engineering on tooling/jig needs and support market scaling as operations grow.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead the PM-shift Service Operations team for the PHX market to maximize uptime of operations assets.
  • •Foster a safety-first approach across service operations.
  • •Track technician productivity and ensure resources are stewarded effectively.
  • •Ensure adherence to Service SOPs, including work order and parts flow management at the local level.
  • •Own the shift handoff with the AM Associate Operations Manager, flagging open work orders, escalations, and parts status.

Pay and Benefits

Salary: USD 101,400 - 149,000
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •6+ years in service operations, field service, or technical operations.
  • •2+ years leading service technicians or field teams, with ownership of performance and execution.
  • •Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
  • •Comfortable operating in fast-paced, ambiguous environments and driving results through others.
  • •Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
Experience:Service operationsField serviceTechnical operationsRoboticsAutonomous systemsElectric vehiclesComplex systems
Skills:Safety leadershipTeam leadershipStakeholder coordinationOperational analysisCross-shift collaboration
Licenses:Valid U.S. drivers license
Languages:En
Tech Stack:MaintainXJIRAMTTRMTBFSLAPythonGitHubWork order systems

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn