ServiceNow Technical Consultant

TTEC Digital
Manila
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Communication","Stakeholder management"]

Design, develop, configure, and implement ServiceNow solutions for clients across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, FSM). Translate business requirements into scalable technical designs, configure workflows and policies, build REST/SOAP/API integrations, and support implementations through unit testing, UAT, and production troubleshooting. Partner with stakeholders to provide technical guidance, best practices, and ongoing support—while staying current with ServiceNow releases and capabilities.

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FursaFursa
TTEC Digital
TTEC Digital
2 days ago

ServiceNow Technical Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Design, develop, configure, and implement ServiceNow solutions for clients across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, FSM). Translate business requirements into scalable technical designs, configure workflows and policies, build REST/SOAP/API integrations, and support implementations through unit testing, UAT, and production troubleshooting. Partner with stakeholders to provide technical guidance, best practices, and ongoing support—while staying current with ServiceNow releases and capabilities.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, develop, configure, and implement ServiceNow platform solutions to meet client business needs.
  • •Analyze business requirements and translate them into scalable technical solutions.
  • •Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
  • •Develop and support ServiceNow integrations with third-party platforms using REST/SOAP/APIs and web services.
  • •Perform unit testing, support UAT, troubleshoot production issues, and maintain technical documentation and solution designs.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • •3+ years of hands-on ServiceNow experience designing, developing, and implementing solutions.
  • •Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
  • •Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • •Experience with ServiceNow integrations (REST, SOAP, APIs/web services) and relevant ServiceNow modules (e.g., ITSM/ITOM/HRSD/CSM/FSM).
Experience:ServiceNow
Education:Bachelor's
Skills:Problem-solvingCommunicationStakeholder management
Certifications:ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)
Tech Stack:ServiceNowJavaScriptHTMLCSSServiceNow scriptingRESTSOAPAPIsWeb servicesUI policiesClient scriptsBusiness rulesACLsITSMITOMHRSDCSMFSMUATITIL

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn