Technical Support Specialist [Sat - Wed]

Attio
California, Florida, Illinois, Kansas, New Jersey, New York, Oregon, Washington, Wisconsin
Workplace: RemoteFull timeUSD 85,000 - 95,000 annuallyFunction: IT Support & HelpdeskSkills: ["Problem-solving","Communication","Empathy","Curiosity","Collaboration"]

Own technical and operational support for Attio’s customers, helping them troubleshoot issues, reproduce and resolve product bugs, and stay successful with Attio’s functionality, APIs, and integrations. Provide fast, friendly support via email, chat, and video calls while maintaining high CSAT and meeting SLAs across EU and US hours. Document problems, advocate for customer feedback, and improve knowledge and help-center content using Notion and Guru.

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Attio
Attio
10 hours ago

Technical Support Specialist [Sat - Wed]

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own technical and operational support for Attio’s customers, helping them troubleshoot issues, reproduce and resolve product bugs, and stay successful with Attio’s functionality, APIs, and integrations. Provide fast, friendly support via email, chat, and video calls while maintaining high CSAT and meeting SLAs across EU and US hours. Document problems, advocate for customer feedback, and improve knowledge and help-center content using Notion and Guru.
Location: California, Florida, Illinois, Kansas, New Jersey, New York, Oregon, Washington, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide fast, friendly, technically sound customer support via email, chat, and video calls while maintaining high CSAT and meeting SLAs across EU and US hours.
  • •Diagnose, reproduce, and resolve product issues; document bugs and work closely with Engineering to ensure timely resolutions.
  • •Capture and communicate customer feedback, identify recurring pain points, and represent the voice of the customer in cross-functional discussions with Product and Engineering.
  • •Contribute to the Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to improve customer experience.
  • •Build and maintain deep product mastery of Attio’s functionality, APIs, and integrations to support customers with upcoming releases and new features.

Pay and Benefits

Salary: USD 85,000 - 95,000 annually
Perks:Health InsuranceDentalVision401kEquityParental LeaveApple Hardware

Key Requirements

  • •2+ years in customer support or technical support for a SaaS product, ideally in a start-up or high-growth environment.
  • •Confident troubleshooting of APIs, AI, CRMs, and workflow tools; experience with Zapier, Intercom, and/or Linear is a plus.
  • •Exceptional written and verbal communication skills with the ability to explain complex topics clearly and warmly.
  • •A genuine desire to understand customer needs and deliver solutions that go beyond expectations.
  • •Highly organized, detail-oriented, dependable, and able to drive consistent operational excellence.
Experience:SaaSStart-up
Skills:Problem-solvingCommunicationEmpathyCuriosityCollaboration
Tech Stack:APIsAICRMsZapierIntercomLinearNotionGuruEmailChatVideo calls

Company Brief

Attio
Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2019
Glassdoor
Glassdoor: 4.4
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