Dispatcher / Customer Service (Florence, AL, US, 35630)

Crh
Florence
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Multitasking","Independent work","Communication","Customer service","Problem-solving"]

Dispatch private and contract drivers to ensure customer pickups and deliveries happen on schedule. Coordinate with sales staff, carriers, and drivers to resolve transit issues, communicate shipment requirements, and manage route assignments. Maintain accurate updates in OTM, review orders and loading/unloading reports, and verify paperwork and manifests for returning drivers, while adhering to company safety guidelines and providing quality customer service.

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FursaFursa
Crh
Crh
14 hours ago

Dispatcher / Customer Service (Florence, AL, US, 35630)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Dispatch private and contract drivers to ensure customer pickups and deliveries happen on schedule. Coordinate with sales staff, carriers, and drivers to resolve transit issues, communicate shipment requirements, and manage route assignments. Maintain accurate updates in OTM, review orders and loading/unloading reports, and verify paperwork and manifests for returning drivers, while adhering to company safety guidelines and providing quality customer service.
Location: Florence
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Dispatch private and contract drivers to pick up shipments and ensure timely deliveries and pickups.
  • •Coordinate delivery routes and assign drivers for scheduled deliveries, including executing customer appointment delivery instructions.
  • •Work with sales staff and address driver or carrier issues during freight transit through timely communication and dispatch changes.
  • •Maintain accurate updates in OTM, including preparing/reviewing daily shipping reports, delivery logs, and loading/unloading documentation.
  • •Check and verify contract driver manifests, order details, delivery tickets, and attached paperwork; relay work orders and messages to drivers by phone.

Pay and Benefits

Perks:MedicalDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •Transportation experience or knowledge (preferred).
  • •Ability to dispatch and coordinate multiple tasks simultaneously with accurate information recall.
  • •Ability to work independently and communicate effectively with drivers, sales staff, and customers.
  • •Strong problem solving to address carrier or driver issues during freight transit.
  • •Ability to travel to other sites as needed.
Skills:MultitaskingIndependent workCommunicationCustomer serviceProblem-solving
Tech Stack:OTM (Oldcastle Transportation Management)

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn