CSR/Teller - Maple Telegraph/Bloomfield Hills MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Problem resolution","Professionalism","Ethical behavior"]

Provide excellent customer service as a CSR/Teller by listening to customer needs, answering questions, resolving issues, and following up to ensure a positive experience. Handle daily office responsibilities, manage cash handling and balancing records in line with policy, and escalate more complex problems to appropriate leadership. During customer interactions, identify needs and refer customers to retail products, bankers, and business partners for consultative conversations while maintaining confidentiality and risk accountability.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Maple Telegraph/Bloomfield Hills MI - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customer needs, answering questions, resolving issues, and following up to ensure a positive experience. Handle daily office responsibilities, manage cash handling and balancing records in line with policy, and escalate more complex problems to appropriate leadership. During customer interactions, identify needs and refer customers to retail products, bankers, and business partners for consultative conversations while maintaining confidentiality and risk accountability.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up with customer questions, address issues, and maintain confidentiality of customer business.
  • •Perform daily office responsibilities to maintain efficient office operations, including balancing records and correcting outages as needed.
  • •Maintain knowledge of bank policies and financial center procedures, staying current on changes.
  • •Identify customer needs during interactions and refer customers to bankers and business partners using appropriate tools for tracking purposes.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Comfortably and confidently interact with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment to resolve problems within established guidelines.
Education:High School
Skills:Customer serviceCommunicationProblem resolutionProfessionalismEthical behavior

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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