Renewal Manager (ET)

Own the end-to-end renewal experience for an assigned book of business, serving as the primary point of contact for brokers. Build and manage broker relationships, lead renewal strategy discussions, and review competitive information to drive retention outcomes. Partner cross-functionally with teams like Underwriting, Account Management, Implementation, Billing, and Product to resolve issues, coordinate documentation/workflows, and ensure accurate, on-time renewals. Continuously improve the renewal process and customer experience.