Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the technical side of customer success for AI-driven cybersecurity deployments. Partner with security, IT, and technical stakeholders to drive meaningful adoption, embed the platform into daily security operations, and reduce risk through measurable outcomes. Track adoption and customer health indicators, lead mitigation planning for blockers and integration gaps, and bring technical insights into QBRs, renewal readiness, and growth discussions alongside Account Executives.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams and understand their priorities and workflows.
•Create technical success plans that drive adoption of the platform and deliver measurable value.
•Identify high-value use cases and help embed the platform into everyday security operations.
•Use product usage, engagement, and health indicators to find adoption gaps, underutilization, and retention risks early.
•Provide technical health insights for renewal readiness, QBRs, and account strategy; support expansion through upsell/cross-sell opportunities.

Pay and Benefits

Salary: USD 100,000 - 115,000 annually

Perks:Health InsuranceDentalVisionPaid ParentalPet InsuranceLife Insurance401k

Key Requirements

•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Drive adoption, retention, technical value realization, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidently engage with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecurityEnterprise ITSaaS

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Tech Stack:AICybersecurityNetworkingCloudSaaS

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams and understand their priorities and workflows.
•Create technical success plans that drive adoption of the platform and deliver measurable value.
•Identify high-value use cases and help embed the platform into everyday security operations.
•Use product usage, engagement, and health indicators to find adoption gaps, underutilization, and retention risks early.
•Provide technical health insights for renewal readiness, QBRs, and account strategy; support expansion through upsell/cross-sell opportunities.

Pay and Benefits

Salary: USD 100,000 - 115,000 annually

Perks:Health InsuranceDentalVisionPaid ParentalPet InsuranceLife Insurance401k

Key Requirements

•3+ years’ experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Drive adoption, retention, technical value realization, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidently engage with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecurityEnterprise ITSaaS

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Tech Stack:AICybersecurityNetworkingCloudSaaS

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn