Key Retailer Field Service Executive

Chep
Netherlands
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Growth mindset","Proactivity","Independence","Communication","Problem-solving"]

Own day-to-day operational management for a portfolio of retail accounts in the Netherlands, working as part of a dedicated tandem with a Key Account Manager. Build senior customer relationships, monitor KPIs (customer satisfaction, profitability, asset productivity, service levels), and drive corrective actions. Lead field visits to distribution centers, coordinate cross-functionally across operations and supply chain, and act as the escalation point to resolve complex issues and improve asset recovery, cycle times, and customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Chep
Chep
2 months ago

Key Retailer Field Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live

Job Summary

Own day-to-day operational management for a portfolio of retail accounts in the Netherlands, working as part of a dedicated tandem with a Key Account Manager. Build senior customer relationships, monitor KPIs (customer satisfaction, profitability, asset productivity, service levels), and drive corrective actions. Lead field visits to distribution centers, coordinate cross-functionally across operations and supply chain, and act as the escalation point to resolve complex issues and improve asset recovery, cycle times, and customer experience.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for a portfolio of retail accounts and build trusted relationships with customer operational teams.
  • •Monitor account performance against KPIs and drive improvements in customer satisfaction, profitability, asset productivity, and service levels.
  • •Analyze customer and asset-flow data to identify trends, inefficiencies, and risks, then drive corrective actions.
  • •Conduct regular visits to customer distribution centers and operational sites to assess asset handling and identify opportunities to reduce losses and optimize cycle times.
  • •Coordinate with internal teams (operations, supply chain, logistics, finance, and customer service) and act as the primary escalation point for complex customer challenges.

Pay and Benefits

Perks:Paid LeaveMobile PhoneCompany CarAnnual LeavePension

Key Requirements

  • •Growth mindset and proactive, driven, independent, and accurate working style.
  • •Ability to interpret data and translate insights into actions to improve customer KPIs and operational performance.
  • •Excellent communication and stakeholder management skills, including the ability to collaborate with customer operational teams and distribution center stakeholders.
  • •Strong problem-solving skills with a hands-on approach to drive corrective actions and resolve issues.
  • •Strong command of Dutch and English; customer-facing experience is a plus.
Skills:Growth mindsetProactivityIndependenceCommunicationProblem-solving
Languages:DutchEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn