Associate Technical Account Manager (Remote, CAN)
Crowdstrke
Alberta, Ontario, Nova Scotia, New Brunswick, British Columbia, Manitoba
Workplace: RemoteFull timeCAD 68,000 - 90,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Collaboration","Customer success"]Serve as a technical point of contact to augment customer support teams, supporting onboarding, quarterly health checks, and business reviews. Participate in a TAM on-call rotation to answer inquiries and escalate cases. Manage renewal risk by partnering with internal teams and sales to remediate issues and drive successful renewals and upsells, leveraging internal tools and technical expertise.
