Relationship Specialist - Privilege Club (Dubai, AE)

Abu Dhabi Commercial Bank
Dubai
Full timeAED 12,000 - 18,000 monthlyFunction: SalesExperience: 4+ yearsEducation: bachelorsSkills: ["Client relationship management","Customer focus","Risk awareness","Service delivery","Relationship planning"]

Manage and grow a portfolio of Retail Banking customers for Privilege Club, identifying new client opportunities while maintaining strong existing relationships. Analyze client needs, source relevant Privilege Club product penetration, and recommend new additions that increase profitability and relationship depth while minimizing risk. Meet customers to fully understand requirements and ensure high service quality, aligned with ADCB policies and Service Standards, to drive wallet share and strong NPS.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
3 days ago

Relationship Specialist - Privilege Club (Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage and grow a portfolio of Retail Banking customers for Privilege Club, identifying new client opportunities while maintaining strong existing relationships. Analyze client needs, source relevant Privilege Club product penetration, and recommend new additions that increase profitability and relationship depth while minimizing risk. Meet customers to fully understand requirements and ensure high service quality, aligned with ADCB policies and Service Standards, to drive wallet share and strong NPS.
Location: Dubai
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Identify and pursue potential new clients while maintaining current client relationships and updating plans based on changing needs.
  • •Create and implement relationship management plans to anticipate customer needs, improve service quality, and increase wallet share and NPS.
  • •Source and implement Privilege Club product penetration for the assigned base while maintaining the clawback ratio within tolerance.
  • •Manage customer portfolios by sourcing and recommending new additions that meet client requirements, increase profitability, and minimize risk.
  • •Meet and contact customers in the portfolio to understand needs, ensure products are sourced accordingly, and adhere to ADCB policies and service standards.

Pay and Benefits

Salary: AED 12,000 - 18,000 monthly
Perks:Health InsuranceGroup LifePaid LeaveLeave AirfareLoan DiscountsEmployee DiscountsChildren Education

Key Requirements

  • •At least 4 years of relationship management experience in the banking/financial services industry.
  • •Bachelor’s Degree in Business Administration, Finance or Economics.
  • •Securities and Commodities Authority (SCA) UAE Accredited International Certificate in Wealth and Investment Management (Level 3) and knowledge of UAE financial rules and regulations.
  • •Experience supporting identification of potential new clients while maintaining current client relationships.
  • •Ability to manage customer portfolios, cross-sell/upsell, improve retention, and minimize risk to achieve targets.
Experience:4+ yearsBankingFinancial services
Education:Bachelor's in Business Administration, Finance, Economics
Skills:Client relationship managementCustomer focusRisk awarenessService deliveryRelationship planning
Certifications:Securities and Commodities Authority (SCA) UAE Accredited International Certificate in Wealth and Investment Management (Level 3)

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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