Principal, Business Operations - Pro

Kraken
United Kingdom, Brazil, Ireland, Cyprus, Portugal, Canada, Poland
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Project management","Communication","Data-driven decision-making","Organization","Cross-functional collaboration"]

Build and run business operating rhythms for the Pro organization, including reviews, forums, and roadmap coordination. Lead cross-functional initiatives that span Spot, Margin, Derivatives, or Infrastructure, and support leadership decisions by framing issues, tracking KPIs, and surfacing risks early. Own reporting and exec-ready materials, triage inbound requests, identify operational bottlenecks, and use business intelligence to help PMs and leadership prioritize.

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Kraken
Kraken
2 days ago

Principal, Business Operations - Pro

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Last checked: 17 hours agoStatus: Live

Job Summary

Build and run business operating rhythms for the Pro organization, including reviews, forums, and roadmap coordination. Lead cross-functional initiatives that span Spot, Margin, Derivatives, or Infrastructure, and support leadership decisions by framing issues, tracking KPIs, and surfacing risks early. Own reporting and exec-ready materials, triage inbound requests, identify operational bottlenecks, and use business intelligence to help PMs and leadership prioritize.
Location: United Kingdom, Brazil, Ireland, Cyprus, Portugal, Canada, Poland
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Build operating rhythms, reviews, and forums to keep the Pro org aligned on priorities.
  • •Lead and deliver cross-functional projects critical to Pro’s success, spanning multiple teams.
  • •Support leadership decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
  • •Maintain reporting systems, business reviews, roadmap coordination, and cross-team initiatives.
  • •Act as first line of intake for inbound requests, triage them, and drive follow-through while identifying bottlenecks and proposing improvements.

Key Requirements

  • •5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.
  • •Strong project management skills to bring structure to ambiguity and drive initiatives from 0 → 1.
  • •Comfort interpreting dashboards, KPIs, and financial/operational metrics to drive insight.
  • •Excellent communication across audiences, from executives to cross-functional ICs.
  • •Experience collaborating across product, engineering, compliance, legal, finance, and marketing.
Experience:5-7 years
Skills:Project managementCommunicationData-driven decision-makingOrganizationCross-functional collaboration

Company Brief

Kraken
Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor