Customer Value Architect

Mixpanel
San Francisco, United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Stakeholder management","Communication","Collaboration","Judgment"]

Own a defined book of customer accounts by linking Mixpanel adoption and usage to measurable business outcomes and ROI. Build trusted relationships with business and technical stakeholders, update adoption/value plans based on discovery and health signals, and support expansion and renewals with evidence of impact. Lead enablement sessions on dashboard design and retention modeling, triage product issues, and develop a point of view on customers’ AI maturity to guide next steps.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Customer Value Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a defined book of customer accounts by linking Mixpanel adoption and usage to measurable business outcomes and ROI. Build trusted relationships with business and technical stakeholders, update adoption/value plans based on discovery and health signals, and support expansion and renewals with evidence of impact. Lead enablement sessions on dashboard design and retention modeling, triage product issues, and develop a point of view on customers’ AI maturity to guide next steps.
Location: San Francisco, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own value/adoption planning for accounts by connecting customer business problems to measurable outcomes.
  • •Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities.
  • •Partner with account executives and renewal counterparts with adoption evidence supporting expansion and renewal execution.
  • •Lead enablement and best-practices sessions covering dashboard design, funnel analysis, and retention modeling.
  • •Monitor usage/health signals, surface risk early, recommend actions for underused features, and triage product questions/issues.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness Stipend401kParental LeavePaid Leave

Key Requirements

  • •Experience in customer success, consulting, or a related field supporting B2B SaaS accounts (or equivalent).
  • •Track record building relationships across business partners and technical stakeholders.
  • •Translate technical concepts (data models, product metrics) for non-technical stakeholders.
  • •Experience connecting product usage to customer outcomes and ROI.
  • •Hands-on experience with AI or agentic tooling beyond casual use (e.g., MCP-based workflows or LLM copilots).
Experience:B2B SaaSCustomer successConsultingProduct analyticsAIAgentic tooling
Skills:Relationship buildingStakeholder managementCommunicationCollaborationJudgment
Languages:English
Tech Stack:LLMMCP

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn