Thales

2 weeks ago

Field Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert technical support for naval communications systems in Portsmouth, serving as the primary contact for user queries. Log and manage technical issues, coordinate investigations with stakeholders across multiple naval operating bases, and liaise with customers to resolve technical and scheduling problems. Act as a subject matter expert for allocated equipment, support fault diagnosis for HF/VHF systems, and maintain accurate fault/incident data while improving support operations.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Act as the primary point of contact for technical support queries from the user community.
•Log, manage, and track technical issues through the appropriate systems and databases.
•Coordinate technical investigations with stakeholders across multiple naval operating bases and external agencies.
•Liaise with customers to provide updates and resolve technical or scheduling issues.
•Provide subject matter expertise, support fault diagnosis to minimize equipment returns, and maintain accurate fault and incident data.

Pay and Benefits

Perks:Pension SchemeLife AssuranceAnnual LeaveGym MembershipEmployee Assistance

Key Requirements

•Significant experience supporting naval systems and equipment within a defence environment.
•Extensive knowledge of naval communications equipment and associated technologies.
•Strong networking and IT experience across naval platforms.
•A solid technical engineering background with excellent fault-finding capability.
•Experience maintaining and diagnosing High Frequency (HF) and Very High Frequency (VHF) communication systems.

Skills:CommunicationFault-findingCustomer focusStakeholder management

Tech Stack:High Frequency (HF)Very High Frequency (VHF)Naval communications systemsNetworkingIT

Eligibility

Security Clearance:Security Check (SC)

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 weeks ago

Field Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Act as the primary point of contact for technical support queries from the user community.
•Log, manage, and track technical issues through the appropriate systems and databases.
•Coordinate technical investigations with stakeholders across multiple naval operating bases and external agencies.
•Liaise with customers to provide updates and resolve technical or scheduling issues.
•Provide subject matter expertise, support fault diagnosis to minimize equipment returns, and maintain accurate fault and incident data.

Pay and Benefits

Perks:Pension SchemeLife AssuranceAnnual LeaveGym MembershipEmployee Assistance

Key Requirements

•Significant experience supporting naval systems and equipment within a defence environment.
•Extensive knowledge of naval communications equipment and associated technologies.
•Strong networking and IT experience across naval platforms.
•A solid technical engineering background with excellent fault-finding capability.
•Experience maintaining and diagnosing High Frequency (HF) and Very High Frequency (VHF) communication systems.

Skills:CommunicationFault-findingCustomer focusStakeholder management

Tech Stack:High Frequency (HF)Very High Frequency (VHF)Naval communications systemsNetworkingIT

Eligibility

Security Clearance:Security Check (SC)

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn