Athene

2 days ago

Contact Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and develop customer service teams in a fast-paced environment, coaching professionals to drive accountability, engagement, and growth. Guide teams through organizational, process, and technology changes with clear communication and strong adoption. Use data and insights to improve team performance and customer experience, and partner cross-functionally to solve problems and implement measurable process improvements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Coach and develop customer service professionals and create a culture of accountability, engagement, and growth.
•Provide clear expectations, feedback, and support to team members.
•Help teams navigate organizational, process, and technology changes while maintaining performance and engagement.
•Use data and insights to improve team performance and customer experience.
•Partner across the organization to solve problems, improve processes, and encourage innovation.

Key Requirements

•5+ years of technical experience with 2+ years of people leadership experience.
•Proven ability to coach, develop, and motivate teams.
•Experience leading through change and driving results.
•Strong communication, collaboration, and problem-solving skills.
•Financial services experience preferred; contact center leadership experience is a plus.
•Bachelor’s degree or equivalent experience preferred.

Experience:5+ yearsFinancial services

Education:Bachelor's

Skills:CoachingCommunicationCollaborationProblem-solvingChange leadership

Company Brief

Athene

Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn

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Athene

2 days ago

Contact Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Coach and develop customer service professionals and create a culture of accountability, engagement, and growth.
•Provide clear expectations, feedback, and support to team members.
•Help teams navigate organizational, process, and technology changes while maintaining performance and engagement.
•Use data and insights to improve team performance and customer experience.
•Partner across the organization to solve problems, improve processes, and encourage innovation.

Key Requirements

•5+ years of technical experience with 2+ years of people leadership experience.
•Proven ability to coach, develop, and motivate teams.
•Experience leading through change and driving results.
•Strong communication, collaboration, and problem-solving skills.
•Financial services experience preferred; contact center leadership experience is a plus.
•Bachelor’s degree or equivalent experience preferred.

Experience:5+ yearsFinancial services

Education:Bachelor's

Skills:CoachingCommunicationCollaborationProblem-solvingChange leadership

Company Brief

Athene

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Hamilton, Bermuda

Founded: 2009

Website LinkedIn