Contact Center Manager

Athene
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Coaching","Communication","Collaboration","Problem-solving","Change leadership"]

Lead and develop customer service teams in a fast-paced environment, coaching professionals to drive accountability, engagement, and growth. Guide teams through organizational, process, and technology changes with clear communication and strong adoption. Use data and insights to improve team performance and customer experience, and partner cross-functionally to solve problems and implement measurable process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Athene
Athene
1 month ago

Contact Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead and develop customer service teams in a fast-paced environment, coaching professionals to drive accountability, engagement, and growth. Guide teams through organizational, process, and technology changes with clear communication and strong adoption. Use data and insights to improve team performance and customer experience, and partner cross-functionally to solve problems and implement measurable process improvements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Coach and develop customer service professionals and create a culture of accountability, engagement, and growth.
  • •Provide clear expectations, feedback, and support to team members.
  • •Help teams navigate organizational, process, and technology changes while maintaining performance and engagement.
  • •Use data and insights to improve team performance and customer experience.
  • •Partner across the organization to solve problems, improve processes, and encourage innovation.

Key Requirements

  • •5+ years of technical experience with 2+ years of people leadership experience.
  • •Proven ability to coach, develop, and motivate teams.
  • •Experience leading through change and driving results.
  • •Strong communication, collaboration, and problem-solving skills.
  • •Financial services experience preferred; contact center leadership experience is a plus.
  • •Bachelor’s degree or equivalent experience preferred.
Experience:5+ yearsFinancial services
Education:Bachelor's
Skills:CoachingCommunicationCollaborationProblem-solvingChange leadership

Company Brief

Athene
Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamilton, Bermuda
Founded: 2009
WebsiteLinkedIn