Manager, Claims Operations - Field - Auto Physical Damage

USAA
United States
Workplace: RemoteFull timeUSD 103,450 - 186,210 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Initiative","Customer service","Coaching","Negotiation"]

Manage and coach auto physical damage claims operations employees serving members in Austin, TX. Inspect and review claim file quality, handle escalations, and make policy-based decisions. Drive operational effectiveness through process improvements, risk and compliance monitoring, and workload/staffing optimization. Lead hiring and development, serve as a subject matter expert on claims work, and support operational changes while ensuring consistent adherence to claims processes and frameworks.

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FursaFursa
USAA
USAA
4 hours ago

Manager, Claims Operations - Field - Auto Physical Damage

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage and coach auto physical damage claims operations employees serving members in Austin, TX. Inspect and review claim file quality, handle escalations, and make policy-based decisions. Drive operational effectiveness through process improvements, risk and compliance monitoring, and workload/staffing optimization. Lead hiring and development, serve as a subject matter expert on claims work, and support operational changes while ensuring consistent adherence to claims processes and frameworks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and be accountable for auto, property, and other claims operations member service employees.
  • •Inspect and review quality of claim files and provide feedback to employees as appropriate.
  • •Proactively identify opportunities to improve operational effectiveness, member experiences, and processes.
  • •Handle escalations and make appropriate decisions based on policy.
  • •Hire, develop, and coach claims employees; ensure consistent process execution and adherence to risk and compliance requirements.
Travel: Medium travel

Pay and Benefits

Salary: USD 103,450 - 186,210 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental LeaveAdoption AssistancePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Ability to use and interpret data to make decisions.
  • •Acquisition and maintenance of applicable insurance adjuster license within 6 months in the role.
Education:Bachelor's
Skills:LeadershipInitiativeCustomer serviceCoachingNegotiation
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licenseI-CAR Platinum
Tech Stack:CCC OneTotal Loss evaluation systemsExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn