Customer Experience Lead (Keyholder) - Newport Beach

RealReal
United States
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer-focused","Problem-solving","Organization","Time management","Coaching"]

Lead customer experiences on the retail sales floor by driving engagement, suggestive selling, and product knowledge to exceed sales goals. Educate customers on The RealReal’s sustainable fashion mission, manage consignment drop-off expectations, and ensure items are processed and shipped to quality standards. Support store opening/closing, daily replenishment and brand standards, and help coach and motivate associates as part of the store management team.

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RealReal
RealReal
3 days ago

Customer Experience Lead (Keyholder) - Newport Beach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead customer experiences on the retail sales floor by driving engagement, suggestive selling, and product knowledge to exceed sales goals. Educate customers on The RealReal’s sustainable fashion mission, manage consignment drop-off expectations, and ensure items are processed and shipped to quality standards. Support store opening/closing, daily replenishment and brand standards, and help coach and motivate associates as part of the store management team.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive sales through customer engagement, suggestive selling, and sharing product knowledge
  • •Educate customers on The RealReal’s mission of sustainable fashion and business structure and build brand loyalty
  • •Communicate and manage the consignment process, including setting expectations with consignors during drop-off and supporting consignor relations issues
  • •Review and process items for shipment while ensuring products are cataloged and handled to TRR quality standards
  • •Coordinate store opening and closing procedures and support daily store tasks; train, develop, coach, and motivate team members

Pay and Benefits

Salary: USD 26 - 30 hourly
Perks:Health InsuranceDentalVision401kEquityParental LeavePaid LeaveCommuter Benefits

Key Requirements

  • •2+ years of retail experience in a customer or business-facing position
  • •Ability to work flexible hours, including holidays, evenings, and weekends
  • •Dedication to delivering an elevated experience to customers and employees
  • •Ability to problem solve to meet customer needs
  • •Strong organizational and time management skills to balance competing priorities
Experience:2+ yearsRetailLuxuryConsignment
Skills:Customer-focusedProblem-solvingOrganizationTime managementCoaching
Tech Stack:Google SuiteSalesforceMac iOSIOSAIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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