Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Drive strategic, enterprise sales by building and executing account plans to land and close key strategic logos. Develop trusted relationships across CX, Product, and Operations leadership, uncover expansion opportunities, and translate customer priorities into tailored solutions with internal teams. Own pipeline and revenue forecasting, maintain deep product and industry knowledge, provide roadmap feedback, and collaborate in an engineering-supported selling environment with moderate travel.

Location: Denmark, Iceland, Finland, Norway, Sweden

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and execute strategies to break into and close key strategic logos.
•Build deep relationships with stakeholders across customer organizations, including CX, Product, and Operations leaders.
•Identify expansion opportunities by understanding customer business challenges and strategic priorities.
•Collaborate with internal teams (founders, deployment strategists, engineering) to deliver tailored solutions.
•Forecast and report pipeline/revenue, develop account plans, and provide product/leadership feedback to influence roadmap.

Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kPensionParental LeaveLife Insurance

Key Requirements

•7+ years of experience in strategic or enterprise sales.
•Proven track record growing revenue and expanding within large, complex accounts.
•Excellent communication, presentation, and negotiation skills.
•Strong business acumen and ability to engage effectively with C-suite stakeholders.
•Bachelor’s degree or equivalent work experience.

Experience:7+ yearsEnterprise salesStrategic salesAICustomer support/experience software

Education:Bachelor's

Skills:CommunicationPresentationNegotiationConsultative sellingStakeholder managementBusiness acumen

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Decagon

1 day ago

Strategic Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Location: Denmark, Iceland, Finland, Norway, Sweden

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Develop and execute strategies to break into and close key strategic logos.
•Build deep relationships with stakeholders across customer organizations, including CX, Product, and Operations leaders.
•Identify expansion opportunities by understanding customer business challenges and strategic priorities.
•Collaborate with internal teams (founders, deployment strategists, engineering) to deliver tailored solutions.
•Forecast and report pipeline/revenue, develop account plans, and provide product/leadership feedback to influence roadmap.

Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kPensionParental LeaveLife Insurance

Key Requirements

•7+ years of experience in strategic or enterprise sales.
•Proven track record growing revenue and expanding within large, complex accounts.
•Excellent communication, presentation, and negotiation skills.
•Strong business acumen and ability to engage effectively with C-suite stakeholders.
•Bachelor’s degree or equivalent work experience.

Experience:7+ yearsEnterprise salesStrategic salesAICustomer support/experience software

Education:Bachelor's

Skills:CommunicationPresentationNegotiationConsultative sellingStakeholder managementBusiness acumen

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor