Customer Solutions Consultant, Ada Accelerate

Ada
United Kingdom, Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Presentation skills","Interpersonal skills","Relationship building","Analytical thinking","Resourcefulness","Adaptability","Data-driven decision-making"]

Drive activation, growth, and retention for Ada Accelerate’s self-service SMB/MME customers by resolving inquiries, advising with AI expertise, and ensuring value realization. Use Ada tools, AI, and automations to surface actionable insights at scale, design proactive and reactive engagement strategies, and handle escalated inquiries. Collaborate cross-functionally across Professional Services, Sales, RevOps, Data Analytics, Product, and Marketing to improve adoption and continuous outcomes.

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FursaFursa
Ada
Ada
1 day ago

Customer Solutions Consultant, Ada Accelerate

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Job Summary

Drive activation, growth, and retention for Ada Accelerate’s self-service SMB/MME customers by resolving inquiries, advising with AI expertise, and ensuring value realization. Use Ada tools, AI, and automations to surface actionable insights at scale, design proactive and reactive engagement strategies, and handle escalated inquiries. Collaborate cross-functionally across Professional Services, Sales, RevOps, Data Analytics, Product, and Marketing to improve adoption and continuous outcomes.
Location: United Kingdom, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide customer success and support to Ada’s SMB/MME customers by resolving inquiries and advising with AI expertise.
  • •Use internal tools and AI/automations to surface actionable customer insights at scale.
  • •Design and execute automated and human-touch engagement strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) to drive revenue and retention.
  • •Handle escalated customer success inquiries in the Accelerate ticket queue and facilitate required syncs.
  • •Identify at-risk customers and host ad-hoc meetings to improve retention, adoption, and automated resolutions; continuously share feedback with Product and Engineering.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkLearning Budget

Key Requirements

  • •2+ years of Customer Success, strategy, management, implementation, or technology consulting experience in a scaled CS model.
  • •Working knowledge of APIs and familiarity with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
  • •Excellent communication and presentation skills, including explaining technical concepts to non-technical audiences.
  • •Strong interpersonal skills to engage with technical and non-technical stakeholders.
  • •Technically and analytically curious, resourceful in ambiguity, and able to guide decisions with data-driven insights.
Experience:2+ years
Skills:CommunicationPresentation skillsInterpersonal skillsRelationship buildingAnalytical thinkingResourcefulnessAdaptabilityData-driven decision-making
Tech Stack:AIAPIsSaaSShopifySalesforceZendeskHubspotLLMs

Company Brief

Ada
Builds AI-powered customer service automation platform delivering chatbots and self-service experiences that help enterprises resolve inquiries, route complex issues, and scale support while integrating with existing systems and workflows.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2016
WebsiteLinkedIn