Customer Success Manager, FR speaking

LumApps
Zurich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Active listening","Empathy","Organization","Business acumen"]

Own and manage a portfolio of mostly mid-market customers, driving their overall success after implementation. Partner with customers to define strategic goals, build success plans and KPIs, and grow adoption to ensure retention, expansion, and satisfaction. Act as the voice of customers, proactively prioritize accounts using customer data, and collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address needs and deliverables.

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FursaFursa
LumApps
LumApps
2 months ago

Customer Success Manager, FR speaking

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Last checked: 1 hour agoStatus: Live

Job Summary

Own and manage a portfolio of mostly mid-market customers, driving their overall success after implementation. Partner with customers to define strategic goals, build success plans and KPIs, and grow adoption to ensure retention, expansion, and satisfaction. Act as the voice of customers, proactively prioritize accounts using customer data, and collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address needs and deliverables.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with customers to understand strategic goals, priorities, and desired business outcomes.
  • •Build and execute success plans and key performance indicators.
  • •Manage a portfolio post-implementation to grow adoption, ensure retention, expansion, and satisfaction.
  • •Act as the voice of customers and proactively address issues using customer data.
  • •Collaborate cross-functionally (Sales, Product, Engineering, Marketing, Operations) to address customer needs.

Pay and Benefits

Perks:Annual LeavePension

Key Requirements

  • •Fluent in French and English (Swiss German is a strong plus).
  • •Partner with customers to understand strategic goals, priorities, and desired business outcomes.
  • •Build and execute customer success plans and KPIs.
  • •Experience in Customer Success, consulting, project management, or account management in a SaaS environment.
  • •Strong communication, active listening, empathy, and the ability to translate complex concepts into actionable next steps.
Experience:SaaS
Skills:CommunicationActive listeningEmpathyOrganizationBusiness acumen
Languages:FrenchEnglishSwiss German
Tech Stack:GoogleMicrosoftAIAPIsIntegrations

Company Brief

LumApps
Provides a mobile-first employee communication and engagement platform connecting deskless and frontline workers with company news, shift management, workflows, and collaboration tools to improve internal communication and operational efficiency.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Zurich, Switzerland
Founded: 2012
Website