Selling and Service Assistant, Plaza Del Lago

Hermes
Illinois
Workplace: OnsiteFull timeUSD 24.57 - 26.14 hourlyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Communication","Customer service","Multi-tasking","Attention to detail","Organizational skills","Handling difficult situations"]

Support front- and back-of-house operations for the Hermès Plaza Del Lago boutique. Process accurate POS transactions, receptions, repairs, and client verification; assist with opening/closing procedures; provide prompt luxury client service; support sales activities like merchandising and stock preparation; and maintain CRM records, after-sales repair logging, and phone coverage. Work collaboratively with the operations manager, sales team, and selling support teams in a fast-paced boutique environment.

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Hermes
Hermes
2 days ago

Selling and Service Assistant, Plaza Del Lago

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Last checked: 11 hours agoStatus: Live

Job Summary

Support front- and back-of-house operations for the Hermès Plaza Del Lago boutique. Process accurate POS transactions, receptions, repairs, and client verification; assist with opening/closing procedures; provide prompt luxury client service; support sales activities like merchandising and stock preparation; and maintain CRM records, after-sales repair logging, and phone coverage. Work collaboratively with the operations manager, sales team, and selling support teams in a fast-paced boutique environment.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Process and record sales transactions at the register, including sends, repairs, and client verification; assist with opening and closing procedures.
  • •Provide high levels of client service, including greetings, answering questions, and assisting with wrapping and packaging at point of sale.
  • •Support the sales team with merchandising and stockroom tasks, such as hanging merchandise, retrieving stock, returning merchandise to the floor, and preparing the stock room.
  • •Organize and maintain workstation and selling floor readiness by stocking items, maintaining merchandising standards, and straightening and filing in materials.
  • •Support after-sales operations by logging repairs, contacting clients, maintaining active records, and keeping CRM files accurate and detailed.

Pay and Benefits

Salary: USD 24.57 - 26.14 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kRoth RetirementCompany MatchingProfit SharingPaid ParentalProduct DiscountGym MembershipEap ResourcesCalm App

Key Requirements

  • •1 year of retail experience, preferably in a luxury environment.
  • •Strong communication skills and customer service orientation.
  • •Strong attention to detail and ability to multi-task.
  • •Experience with POS and/or cash handling is strongly preferred.
  • •Computer skills, including Microsoft Office.
Experience:1+ yearsRetailLuxury
Skills:CommunicationCustomer serviceMulti-taskingAttention to detailOrganizational skillsHandling difficult situations
Tech Stack:POSCRMMicrosoft Office

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn