Live Chat Support Specialist (CSR)

Qureos
Los Angeles
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Research","Self-motivation","Adaptability"]

Provide customer support by engaging with customers via chat (and also email/phone) to resolve questions and concerns. Use research and problem-solving to find accurate solutions, stay current on products and services, and collaborate with supervisors to improve service quality. Participate in onboarding and ongoing training, handle inquiries independently over time, and contribute to process improvements while progressing to more advanced CSR roles.

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FursaFursa
Qureos
Qureos
4 weeks ago

Live Chat Support Specialist (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer support by engaging with customers via chat (and also email/phone) to resolve questions and concerns. Use research and problem-solving to find accurate solutions, stay current on products and services, and collaborate with supervisors to improve service quality. Participate in onboarding and ongoing training, handle inquiries independently over time, and contribute to process improvements while progressing to more advanced CSR roles.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers via phone, email, or chat to address questions and concerns.
  • •Research and use problem-solving skills to find solutions quickly and accurately.
  • •Stay informed about products and services to provide up-to-date assistance.
  • •Collaborate with team members and supervisors to improve service quality.
  • •Participate in onboarding, team meetings, training, and coaching to refine skills and progress roles over time.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •High school diploma or equivalent; additional education or customer service experience is a plus.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving and research abilities to find quick, accurate solutions.
  • •Ability to manage multiple inquiries efficiently and effectively.
  • •Proficiency with computers and familiarity with customer service software/tools; self-motivated and able to work independently in a remote environment.
Education:High School
Skills:CommunicationProblem-solvingResearchSelf-motivationAdaptability
Tech Stack:ComputersCustomer service software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn