Application Support Specialist - AECOM Hunt (Remote)

AECOM
Phoenix
Workplace: RemoteFull timeUSD 58,380.8 - 102,166.4 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Troubleshooting","Communication","Collaboration"]

Support the CMiC ERP platform used across AECOM Hunt’s project, finance, and operations teams. Diagnose configuration issues, data anomalies, workflow interruptions, and access problems, while assisting end users across Finance, Job Costing, Project Management, Procurement, and Payroll modules. Troubleshoot integrations with systems like Textura, Concur, Prophix, CorPay, DocuSign, and ClearStory, document root causes, and build queries/reports to validate and deliver operational insights. Primarily remote with US locations.

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FursaFursa
AECOM
AECOM
2 days ago

Application Support Specialist - AECOM Hunt (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support the CMiC ERP platform used across AECOM Hunt’s project, finance, and operations teams. Diagnose configuration issues, data anomalies, workflow interruptions, and access problems, while assisting end users across Finance, Job Costing, Project Management, Procurement, and Payroll modules. Troubleshoot integrations with systems like Textura, Concur, Prophix, CorPay, DocuSign, and ClearStory, document root causes, and build queries/reports to validate and deliver operational insights. Primarily remote with US locations.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide CMiC application support across Finance, Job Costing, Project Management, Procurement, and Payroll modules by diagnosing configuration issues, data anomalies, workflow interruptions, and process errors.
  • •Assist end users with CMiC navigation, module functionality, and business process questions, distinguishing user error, configuration issues, and application defects.
  • •Troubleshoot and resolve access issues, including user account lifecycle management and role/permission assignments aligned to job responsibilities.
  • •Support and maintain integration points between CMiC and adjacent systems such as Textura, Concur, Prophix, CorPay, DocuSign, and ClearStory; help with downstream reporting/analytics consuming CMiC data.
  • •Document issues, root causes, and resolutions to build a knowledge base and identify recurring patterns for permanent fixes or process improvements.

Pay and Benefits

Salary: USD 58,380.8 - 102,166.4 annually
Perks:Health InsuranceDentalVisionPaid LeaveRetirement SavingsTravel Allowance

Key Requirements

  • •BA/BS in Information Technology, Business, Construction Management, or related field plus 2 years of relevant experience (or demonstrated equivalency).
  • •Experience supporting or administering a construction ERP platform; CMiC experience strongly preferred.
  • •Working knowledge of SQL to write queries, investigate data, and validate results in a relational database (Oracle or SQL Server).
  • •Familiarity with CMiC modules including Financials, Job Costing, Project Management, and/or Procurement.
  • •Strong analytical and troubleshooting skills to trace issues from the user interface to data or configuration root cause, and communicate clearly with both technical and business stakeholders.
Experience:2+ yearsConstructionERP
Education:Bachelor's in Information Technology, Business, Construction Management, or a related field
Skills:AnalyticalTroubleshootingCommunicationCollaboration
Languages:English
Tech Stack:CMiCERPSQLOracleSQL ServerPower BITexturaConcurProphixCorPayDocuSignClearStory

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
Glassdoor
Glassdoor: 3.6
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