Tech Supp Professional

Honeywell
Pune
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Root cause analysis","Continuous improvement","Knowledge sharing"]

Provide dependable technical software support at the L2 level for enterprise quality management software serving life sciences customers. Resolve complex and escalated support cases with strong case hygiene, replicate and investigate technical issues, and perform root-cause analysis. Partner with product management and R&D to drive faster resolution, document communications accurately, and share knowledge to improve Technical Software Support processes and customer satisfaction.

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Honeywell
Honeywell
1 day ago

Tech Supp Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide dependable technical software support at the L2 level for enterprise quality management software serving life sciences customers. Resolve complex and escalated support cases with strong case hygiene, replicate and investigate technical issues, and perform root-cause analysis. Partner with product management and R&D to drive faster resolution, document communications accurately, and share knowledge to improve Technical Software Support processes and customer satisfaction.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead resolution of complex and escalated support cases, ensuring timely closure and strong case hygiene.
  • •Adhere to established support protocols to deliver consistent, high-quality service and build client relationships.
  • •Collaborate with cross-functional teams to compile and present summaries of recurring client issues.
  • •Identify, investigate, resolve, replicate technical issues and conduct root-cause analysis.
  • •Document and record all activities and communications accurately, and address systemic coordination challenges.

Key Requirements

  • •Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management.
  • •Experience with CRM tools and support ticketing systems.
  • •Working/debugging skills across cloud-based applications and workflows, with SQL and one programming language (Java, Python, or Apex).
  • •Basic understanding of life sciences domain and terminology.
  • •2-5 years of technical support or client-facing engineering experience, with a track record of managing complex escalated cases and strong client communication.
Experience:2-5 yearsLife sciences
Education:Bachelor's in Computer Science, Information Technology, or Electronics & Communication
Skills:CommunicationCollaborationRoot cause analysisContinuous improvementKnowledge sharing
Tech Stack:SalesforceSalesforce FlowCase lifecycle managementCRMSupport ticketing systemsSQLJavaPythonApexCloud-based applicationsWorkflowsDBMSTrackWiseTrackWise Digital

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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