Premier Service manager (Ahmedabad, GJ, IN, 380006)

HSBC
Ahmedabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Interpersonal skills","Organization","Collaboration","Proactive"]

Support Premier Relationship Managers within the International Wealth and Premier Banking branch network by serving walk-in clients as a first point of contact, ensuring premium customer experiences, and driving client acquisition, cross-sales, retention, and growth. Build deep knowledge of HSBC systems and procedures, improve service/process efficiency, maintain strong control standards, and meet KPIs through referrals while promoting credit card and general insurance products.

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FursaFursa
HSBC
HSBC
22 hours ago

Premier Service manager (Ahmedabad, GJ, IN, 380006)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support Premier Relationship Managers within the International Wealth and Premier Banking branch network by serving walk-in clients as a first point of contact, ensuring premium customer experiences, and driving client acquisition, cross-sales, retention, and growth. Build deep knowledge of HSBC systems and procedures, improve service/process efficiency, maintain strong control standards, and meet KPIs through referrals while promoting credit card and general insurance products.
Location: Ahmedabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Serve as the first point of contact for clients in the absence of Premier Relationship Managers to ensure seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies and ensure premium service that exceeds expectations.
  • •Meet KPIs for customer acquisition and promote credit card and general insurance products, including referrals and cross-selling opportunities.

Key Requirements

  • •Graduate degree.
  • •Minimum 2 to 5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Sound understanding of customer service requirements and HSBC systems and procedures.
  • •Exceptional, updated knowledge of banking products, systems, and processes.
Experience:2-5 yearsBankingCustomer service
Skills:CommunicationInterpersonal skillsOrganizationCollaborationProactive
Certifications:FEDAINISM (Demat)IRDA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn