2 days ago

TikTok Shop - Category User Rights Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own category-specific user rights and protection policies for TikTok Shop’s US e-commerce platform, covering high-sensitivity verticals like auctions, collectibles, luxury goods, and large-item furniture. Define eligibility criteria, coverage scope, and claim workflows, then monitor dispute, CSAT, and claim-volume metrics to drive improvements. Partner with Product, CS, Risk, and Business Ops to research needs, benchmark competitors, and roll out policy updates to merchants and users.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Entry level

Key Responsibilities

•Design and execute category-specific user rights and protection policies for high-sensitivity vertical categories.
•Serve as the primary POC for vertical category after-sales matters, partnering with Business Ops and category teams.
•Define eligibility criteria, coverage scope, claim workflows, and resolution processes for protections such as Auction Protection and Authenticity Guarantee.
•Research after-sales needs and pain points across verticals, benchmark competitor offerings, and translate feedback into policy recommendations.
•Monitor category-level UX and performance metrics (e.g., dispute rate, CSAT, protection claim volume) and provide structured updates for business reviews.

Key Requirements

•At least 1 year of experience in e-commerce operations, category management, customer experience, or a related field.
•Interest in or familiarity with vertical category dynamics and after-sales or buyer protection policies.
•Strong attention to detail and structured thinking to design clear, consistent policy frameworks.
•Comfortable working with data to identify trends and support decision-making.
•Collaborative, proactive ability to work effectively with cross-functional partners including category teams, CS, and product.

Experience:1+ yearsE-commerceCustomer experience

Skills:Attention to detailStructured thinkingCollaborationData-driven decision-makingCross-functional communication

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Category User Rights Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Entry level

Key Responsibilities

•Design and execute category-specific user rights and protection policies for high-sensitivity vertical categories.
•Serve as the primary POC for vertical category after-sales matters, partnering with Business Ops and category teams.
•Define eligibility criteria, coverage scope, claim workflows, and resolution processes for protections such as Auction Protection and Authenticity Guarantee.
•Research after-sales needs and pain points across verticals, benchmark competitor offerings, and translate feedback into policy recommendations.
•Monitor category-level UX and performance metrics (e.g., dispute rate, CSAT, protection claim volume) and provide structured updates for business reviews.

Key Requirements

•At least 1 year of experience in e-commerce operations, category management, customer experience, or a related field.
•Interest in or familiarity with vertical category dynamics and after-sales or buyer protection policies.
•Strong attention to detail and structured thinking to design clear, consistent policy frameworks.
•Comfortable working with data to identify trends and support decision-making.
•Collaborative, proactive ability to work effectively with cross-functional partners including category teams, CS, and product.

Experience:1+ yearsE-commerceCustomer experience

Skills:Attention to detailStructured thinkingCollaborationData-driven decision-makingCross-functional communication

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn