CDD - Chargé d'Administration des Ventes H/F

Hermes
France
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Organization","Autonomy","Priority management","Rigor"]

Pilot the end-to-end management of orders and deliveries (new and recurring products) to ensure a high level of customer satisfaction and service commitments. Coordinate product launch planning with Sales and Supply Chain, build and validate delivery schedules, and act as the key contact for availability, delivery timing, and order follow-up. Track service KPIs, produce regular reporting, and support continuous improvement of flows, tools, and practices.

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Hermes
Hermes
4 days ago

CDD - Chargé d'Administration des Ventes H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Pilot the end-to-end management of orders and deliveries (new and recurring products) to ensure a high level of customer satisfaction and service commitments. Coordinate product launch planning with Sales and Supply Chain, build and validate delivery schedules, and act as the key contact for availability, delivery timing, and order follow-up. Track service KPIs, produce regular reporting, and support continuous improvement of flows, tools, and practices.
Location: France
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Coordinate product launch planning with Sales and Supply Chain and participate in scheduling.
  • •Build, challenge, and ensure delivery plans are reliable (quantities and timelines) and share key information with stakeholders.
  • •Serve as the reference contact for product availability and delivery lead times; follow orders and anticipate rupture or delay risks.
  • •Handle specific requests, claims, and adjustments with a service-quality approach and ensure proactive, reliable customer communication.
  • •Track and analyze service indicators (service rate, on-time delivery, planning reliability), produce regular reporting, and propose action plans when targets are missed.

Key Requirements

  • •Bac +3 à Bac +5 en Commerce, Gestion, Relation clients ou Supply chain.
  • •Minimum 5 ans dans un poste similaire ou en relation clients B2B/B2C.
  • •Excellente communication orale et écrite.
  • •Forte capacité d’organisation, autonomie et gestion des priorités.
  • •Maîtrise d’outils informatiques (Excel avancé, BI, ERP type M3).
Experience:5+ years
Education:
Skills:CommunicationOrganizationAutonomyPriority managementRigor
Tech Stack:ExcelBIERPM3

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn