SR FIELD SERVICE SUPPORT ENGINEER - 10009

Extreme Networks
Tokyo
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-facing","Leadership"]

Senior technical specialist in Japan providing full-time design, deployment, and on-site support for Extreme Networks products; serves as a trusted advisor to customers, leads technical engagements, and coordinates with GTAC and partners to ensure production-ready network solutions.

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FursaFursa
Extreme Networks
Extreme Networks
11 months ago

SR FIELD SERVICE SUPPORT ENGINEER - 10009

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Senior technical specialist in Japan providing full-time design, deployment, and on-site support for Extreme Networks products; serves as a trusted advisor to customers, leads technical engagements, and coordinates with GTAC and partners to ensure production-ready network solutions.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide full time technical design, deployment and support for designated customers.
  • •Serve as technical lead and trusted advisor to the customer.
  • •Participate in meetings with customer to ensure proper prioritization of scheduled activities.
  • •Support resolving L2/3 Switch, SD-WAN, and product issues at the customer site including onsite troubleshooting.
  • •Perform lab replications, research difficult problems, and test engineering-provided fixes to ensure resolution of customer problems.

Key Requirements

  • •Fluent Japanese
  • •In-depth knowledge of Switching/Routing and SD-WAN networking technologies
  • •5+ years of networking experience
  • •BS Degree in Computer Science or related field (or equivalent work experience)
  • •Network certifications (e.g., CCNA, CISSP, CCIE, CWTS/CWNA) preferred
Experience:5+ yearsNetworking
Education:Bachelor's in Computer Science or related field
Skills:CommunicationProblem-solvingCustomer-facingLeadership
Certifications:CCNACISSPCCIECWTSCWNA
Languages:Japanese
Tech Stack:SwitchingRoutingSD-WANNetworking

Company Brief

Extreme Networks
Provides wired and wireless network infrastructure, cloud-driven network management, and analytics for enterprises and service providers, delivering switching, routing, security, and access solutions.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1996
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn