Customer Service Representative (On Site)

NTT
Canada
Workplace: OnsiteFull time19+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Empathy","Professionalism","Multitasking","Calm under pressure"]

Handle inbound customer inquiries for a telecom provider’s internet, Wi‑Fi, modem, and account services. Provide friendly, accurate explanations of plans, billing, usage, and features while performing light troubleshooting such as modem resets, connection checks, and outage verification. Maintain customer accounts and service tickets in CRM systems, educate customers on self-service and Wi‑Fi optimization, and coordinate escalations to technical support or field technicians as needed.

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FursaFursa
NTT
NTT
4 days ago

Customer Service Representative (On Site)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle inbound customer inquiries for a telecom provider’s internet, Wi‑Fi, modem, and account services. Provide friendly, accurate explanations of plans, billing, usage, and features while performing light troubleshooting such as modem resets, connection checks, and outage verification. Maintain customer accounts and service tickets in CRM systems, educate customers on self-service and Wi‑Fi optimization, and coordinate escalations to technical support or field technicians as needed.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound calls about internet, Wi‑Fi, modem, and account-related questions.
  • •Perform mild troubleshooting including guiding modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings.
  • •Explain plans, billing, usage, equipment, and service features clearly to customers.
  • •Create and update customer accounts, service tickets, and documentation in CRM systems.
  • •Educate customers on self-service tools and equipment care, and coordinate escalations to technical support or field technicians when needed.

Pay and Benefits

Salary: 19 hourly
Perks:Health InsuranceVisionDentalRetirementDisabilityPaid Training

Key Requirements

  • •High School Diploma required.
  • •Minimum one year of customer service experience required.
  • •Call centre or technical support experience is an asset.
  • •Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn.
  • •Strong communication skills and comfort navigating multiple systems while multitasking during calls.
Experience:1+ yearsCustomer serviceCall centerTelecomTechnical support
Education:High School
Skills:CommunicationEmpathyProfessionalismMultitaskingCalm under pressure
Tech Stack:CRMModemRouterWi‑FiGoogle AuthenticatorEthernetIOSAndroid

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn