Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical customer support for Crusoe Cloud’s sustainable GPU compute, serving as the primary point of contact and meeting SLA and CSAT targets. Triage alerts, handle 24/7 on-call, and troubleshoot issues across VMs, hardware failures, and scaling tests using Linux CLI and internal tools. Collaborate with SRE, Networking, and Storage teams to deliver root-cause analysis, and create onboarding materials and SOPs to improve customer experience.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation to resolve critical issues.
•Troubleshoot problems involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Triage alerts, prepare for maintenance windows, and run node delivery testing.
•Partner with SRE, Networking, and Storage teams for root cause analysis (RCA) delivery and share knowledge via onboarding, documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid ParentalLearning Budget401kHsa ContributionsCell Phone

Key Requirements

•2-5 years of experience in a customer support role, ideally in cloud, storage, or networking environments.
•Strong Linux command-line (CLI) skills and ability to diagnose issues involving VMs and hardware failures.
•Proficiency with Git for code management and collaboration.
•Experience with container orchestration and workload management, including Kubernetes, Slurm, and Terraform.
•Familiarity with public cloud platforms such as AWS, Azure, and GCP; plus understanding of HPC networking (Infiniband, RDMA, RoCE, SDN).

Experience:4+ yearsCloudHPCCustomer supportAI/ML

Education:Bachelor's in IT, Computer Science, Engineering, or related field

Skills:Customer serviceCommunicationPrioritizationProblem-solvingCollaboration

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxGitCLIVMsKubernetesSlurmTerraformGrafanaAWSAzureGCPInfinibandRDMARoCESDNHPC

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation to resolve critical issues.
•Troubleshoot problems involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Triage alerts, prepare for maintenance windows, and run node delivery testing.
•Partner with SRE, Networking, and Storage teams for root cause analysis (RCA) delivery and share knowledge via onboarding, documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid ParentalLearning Budget401kHsa ContributionsCell Phone

Key Requirements

•2-5 years of experience in a customer support role, ideally in cloud, storage, or networking environments.
•Strong Linux command-line (CLI) skills and ability to diagnose issues involving VMs and hardware failures.
•Proficiency with Git for code management and collaboration.
•Experience with container orchestration and workload management, including Kubernetes, Slurm, and Terraform.
•Familiarity with public cloud platforms such as AWS, Azure, and GCP; plus understanding of HPC networking (Infiniband, RDMA, RoCE, SDN).

Experience:4+ yearsCloudHPCCustomer supportAI/ML

Education:Bachelor's in IT, Computer Science, Engineering, or related field

Skills:Customer serviceCommunicationPrioritizationProblem-solvingCollaboration

Tech Stack:ZendeskLinuxGitCLIVMsKubernetesSlurmTerraformGrafanaAWSAzureGCPInfinibandRDMARoCESDNHPC

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor