IT Field Service Technician

Micron Technology
Boise
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsSkills: ["Problem-solving","Analytical thinking","Communication","Documentation","Dependability","Customer focus","Leadership"]

Support a large manufacturing environment by delivering advanced end-user computing and resolving complex hardware, software, and network connectivity issues. Oversee computer and hardware deployments—from setup and configuration to testing and alignment with enterprise standards. Respond to IT incidents, maintain documentation, perform preventive maintenance, and provide end-user training. Partner with cross-functional IT teams on policy and process adherence, drive continuous improvement, and serve as backup support for the IT Field Service Manager.

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Micron Technology
Micron Technology
3 days ago

IT Field Service Technician

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Last checked: 1 hour agoStatus: Live

Job Summary

Support a large manufacturing environment by delivering advanced end-user computing and resolving complex hardware, software, and network connectivity issues. Oversee computer and hardware deployments—from setup and configuration to testing and alignment with enterprise standards. Respond to IT incidents, maintain documentation, perform preventive maintenance, and provide end-user training. Partner with cross-functional IT teams on policy and process adherence, drive continuous improvement, and serve as backup support for the IT Field Service Manager.
Location: Boise
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support for client computing, hardware, software, and network connectivity in a manufacturing environment.
  • •Lead and oversee computer and hardware deployments, including setup, configuration, testing, and alignment with enterprise standards.
  • •Respond to and resolve IT incidents; maintain accurate documentation; perform preventive maintenance; deliver end-user training as needed.
  • •Partner with cross-functional IT teams to ensure adherence to company policies, regulatory requirements, and standardized processes.
  • •Identify and implement continuous improvement initiatives in IT service delivery and provide backup support for the IT Field Service Manager; use AI tools when applicable to improve efficiency in support and troubleshooting.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid HolidaysParental LeaveEquityWellness StipendLearning Budget

Key Requirements

  • •2-4 years of experience in IT field services or related roles, preferably in a manufacturing environment.
  • •Strong proficiency supporting Windows and macOS systems, including hardware troubleshooting, printing solutions, software installation, and basic network configuration.
  • •Proven analytical and problem-solving skills resolving complex technical issues.
  • •Excellent verbal and written communication skills, including ability to document processes and support users in high-pressure situations.
  • •Prefer industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), and experience supporting AV, print services, asset management, and C-suite users.
Experience:2-4 yearsManufacturingEnterprise IT
Education:
Skills:Problem-solvingAnalytical thinkingCommunicationDocumentationDependabilityCustomer focusLeadership
Certifications:CompTIA A+CompTIA Network+Microsoft Certified Professional (MCP)
Tech Stack:WindowsMacOSHardware troubleshootingPrinting solutionsSoftware installationNetwork configurationAV equipmentAsset management

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
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