Eligibility Specialist - FFSR (Melbourne, VIC, AU, 3000)

Allianz
Melbourne
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Customer service","Written communication","Verbal communication","Time management","Deadline management"]

Assess liability and determine entitlements for accepted personal injury and workers compensation claims within the quality decision-making framework. In this Melbourne-based role, you’ll gather information efficiently, decide when referrals or investigative tools are needed, and ensure accurate calculations of entitlements. You’ll deliver strong customer service, manage time to meet deadlines, and use WorkSafe operating models and IT systems to support effective liability outcomes.

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FursaFursa
Allianz
Allianz
7 hours ago

Eligibility Specialist - FFSR (Melbourne, VIC, AU, 3000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Assess liability and determine entitlements for accepted personal injury and workers compensation claims within the quality decision-making framework. In this Melbourne-based role, you’ll gather information efficiently, decide when referrals or investigative tools are needed, and ensure accurate calculations of entitlements. You’ll deliver strong customer service, manage time to meet deadlines, and use WorkSafe operating models and IT systems to support effective liability outcomes.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Make initial liability decisions within the quality decision-making framework.
  • •Assess the need for referrals and investigative tools to expedite information gathering.
  • •Provide a positive experience for stakeholders and support effective strategies for liability outcomes.
  • •Accurately assess, determine, and calculate entitlements on accepted claims.
  • •Deliver strong customer service and manage time effectively to meet deadlines.

Pay and Benefits

Perks:Equity

Key Requirements

  • •Experience in Personal Injury and Worker's Compensation.
  • •Basic understanding of the WIRC Act 2013 and associated WorkSafe policies for initial entitlement determinations.
  • •Strong customer service skills with excellent written and verbal communication.
  • •Ability to meet deadlines in a high-volume decision environment.
  • •Knowledge of WorkSafe operating models and IT systems.
Skills:Customer serviceWritten communicationVerbal communicationTime managementDeadline management

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn