Client Support Officer - night shift

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide client support during the night shift within Trading Operations and the Customer Service function. Respond to client inquiries, handle support requests, and coordinate as needed to ensure issues are addressed promptly. Work with internal teams supporting trading operations to maintain a high standard of service for clients, while following shift processes and escalation paths.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide client support during the night shift for issues and inquiries.
•Address and resolve client requests in line with Customer Service procedures.
•Coordinate with internal Trading Operations teams to ensure timely resolution.
•Escalate complex cases according to established escalation paths.
•Maintain accurate tracking of support activities during the shift.

Key Requirements

•3-5 years of experience in client support or customer service roles.
•Ability to work a night shift schedule.
•Strong customer support and inquiry-handling skills.
•Familiarity with trading operations or client support in financial services (preferred).
•Ability to follow shift processes and escalation paths.

Experience:3-5 years

Company Brief

Equiti

Equiti Group is a global financial services firm offering forex, CFDs, and multi-asset trading solutions, plus liquidity, prime services, and technology to retail and institutional clients across multiple regulated jurisdictions.

Industry: Trading Platforms

Growth: Established Company

Website

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Equiti

2 weeks ago

Client Support Officer - night shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide client support during the night shift for issues and inquiries.
•Address and resolve client requests in line with Customer Service procedures.
•Coordinate with internal Trading Operations teams to ensure timely resolution.
•Escalate complex cases according to established escalation paths.
•Maintain accurate tracking of support activities during the shift.

Key Requirements

•3-5 years of experience in client support or customer service roles.
•Ability to work a night shift schedule.
•Strong customer support and inquiry-handling skills.
•Familiarity with trading operations or client support in financial services (preferred).
•Ability to follow shift processes and escalation paths.

Experience:3-5 years

Company Brief

Equiti

Industry: Trading Platforms

Growth: Established Company

Website