Customer Success Manager -Marketing Cloud

Salesforce
Hyderabad, Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Presentation","Stakeholder management","Relationship building","Cross-functional collaboration"]

Own a small set of high-profile accounts as the primary point of contact, translating customer business goals into effective technical and operational outcomes on Salesforce Marketing Cloud. Serve as a trusted advisor and Marketing Cloud subject matter expert, orchestrating Signature Success deliverables, guiding feature adoption, and communicating value to drive renewals, expansion, and proactive support during key events and high-severity incidents.

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FursaFursa
Salesforce
Salesforce
2 days ago

Customer Success Manager -Marketing Cloud

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Last checked: 11 hours agoStatus: Live

Job Summary

Own a small set of high-profile accounts as the primary point of contact, translating customer business goals into effective technical and operational outcomes on Salesforce Marketing Cloud. Serve as a trusted advisor and Marketing Cloud subject matter expert, orchestrating Signature Success deliverables, guiding feature adoption, and communicating value to drive renewals, expansion, and proactive support during key events and high-severity incidents.
Location: Hyderabad, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the Marketing Cloud subject matter expert for technical and operational configuration and customer needs.
  • •Serve as the single point of customer accountability, orchestrating Signature deliverables, experience, and renewal/expansion.
  • •Cultivate relationships with customer IT and business executive leadership and decision-makers within customers that purchased Signature.
  • •Coordinate Signature Success service completion, provide timely proactive feature guidance, and advise on adoption of annual release features.
  • •Support triage and resolution of high-severity cases and conduct quarterly reviews to identify trends and recommend releases for stability and performance.

Key Requirements

  • •8+ years of relevant experience in Technical Customer Success, Customer Success Management, SaaS platform use, or project leadership, including technology consulting/solutions development or technical/solutions architecture.
  • •Exceptional communication and presentation skills, including influencing effectively at executive and C-level.
  • •Ability to analyze technical concepts and translate them into business terms, mapping business requirements to technical features.
  • •Experience coordinating high-volume and key customer events and working closely with teams to resolve or disposition customer needs/projects.
  • •+2 years in the Salesforce ecosystem (Salesforce product certifications are a plus).
Experience:8+ yearsSaaS
Skills:CommunicationPresentationStakeholder managementRelationship buildingCross-functional collaboration
Certifications:Marketing AssociateMarketing Cloud AdministratorSalesforce Certified AssociateMarketing Cloud Account Engagement SpecialistMarketing Cloud Email Specialist
Tech Stack:SalesforceSalesforce Marketing CloudMarketing CloudSignature SuccessSalesforce platformMarketing automationPersonalization

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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