CX Technology Analyst

Ipsos
Bogotá
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: []

Implement and evolve Customer Experience (VoC) programs using Medallia and/or Qualtrics. Configure and administer CX/VoC campaigns, build surveys, dashboards, automations, and alerts, and set up data integrations through APIs, SFTP, and connectors. Analyze experience metrics (NPS, CSAT, CES) to produce actionable insights, ensure development quality, and support active programs through user training and adoption support.

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Ipsos
Ipsos
1 day ago

CX Technology Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Implement and evolve Customer Experience (VoC) programs using Medallia and/or Qualtrics. Configure and administer CX/VoC campaigns, build surveys, dashboards, automations, and alerts, and set up data integrations through APIs, SFTP, and connectors. Analyze experience metrics (NPS, CSAT, CES) to produce actionable insights, ensure development quality, and support active programs through user training and adoption support.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Configure and administer Customer Experience and VoC programs.
  • •Develop surveys, dashboards, automations, and alerts.
  • •Implement data integrations using APIs, SFTP, and other connectors.
  • •Analyze experience metrics (NPS, CSAT, CES) and generate actionable insights.
  • •Ensure development quality and provide support, including user training and platform adoption support.

Key Requirements

  • •Degree in Engineering, Data Science, or related fields.
  • •2 years of experience implementing platforms, integrating data, and analyzing information with Medallia and/or Qualtrics.
  • •Knowledge of Customer Experience concepts and experience metrics (NPS, CSAT, CES).
  • •Ability to ensure development quality and support active CX/VoC programs.
  • •Experience with data integration and analytics workflows (APIs/SFTP/connectors and reporting/insights).
Experience:2+ yearsCustomer experience
Education:
Tech Stack:MedalliaQualtricsCustomer ExperienceVoCNPSCSATCESAPIsSFTPSQLPower BITableauExcel avanzadoHTML/CSSAutomatizacionesDashboardsEncuestasIntegraciones de datosInteligencia artificial

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn