Customer Sales Support Executive

Alfalaval
Pune
Full timeFunction: SalesExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Proactive response","Sense of urgency","Stakeholder interface","Order execution focus"]

Own end-to-end aftersales support for Ocean Division ship-management customers, including quotations, RFQs, order execution, communication, and invoicing. Handle enquiries and complex marine services bids, prepare and submit government tenders via the GEM portal, coordinate order fulfillment from acknowledgements to factory deliveries, and ensure quote/order KPIs like response time and order TAT. Act as the interface between customers, distribution/spares support teams, and external sales.

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FursaFursa
Alfalaval
Alfalaval
2 days ago

Customer Sales Support Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end aftersales support for Ocean Division ship-management customers, including quotations, RFQs, order execution, communication, and invoicing. Handle enquiries and complex marine services bids, prepare and submit government tenders via the GEM portal, coordinate order fulfillment from acknowledgements to factory deliveries, and ensure quote/order KPIs like response time and order TAT. Act as the interface between customers, distribution/spares support teams, and external sales.
Location: Pune
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide customer total ownership for quotation, order processing, execution, communication, and invoicing for Ocean Division aftersales.
  • •Handle enquiries and RFQs for marine services, including government tenders and complex quotations; prepare tenders and submit bids through the GEM portal.
  • •Manage order execution from acknowledgment to deliveries, coordinating with central functions in Denmark and the Netherlands to ensure accurate, timely quotations and orders.
  • •Maintain response time as a key performance indicator, achieve invoicing targets, and ensure order TAT with visibility into execution timeframes.
  • •Support customers with basic technical questions and coordinate with distribution center and spares/order handling teams; coordinate technically and commercially with inspection agencies.

Key Requirements

  • •Minimum 3-4 years of relevant experience.
  • •Any graduate with relevant experience.
  • •Strong commercial knowledge.
  • •Good communication skills.
  • •Experience in aftersales support and order execution.
Experience:3-4 yearsAfter salesMarine servicesOrder executionAftersalesMerchant trade
Education:Bachelor's
Skills:CommunicationProactive responseSense of urgencyStakeholder interfaceOrder execution focus
Tech Stack:MS OfficeERP system (Movex)GEM portal

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn