Lumen

1 week ago

Customer Data Technician-CWA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Install, test, and turn up customer circuit equipment, including voice, TDM, optical, and IP Ethernet services. Repair and maintain multiplex, fiber optics, and switches; troubleshoot customer circuits and network infrastructure; complete final testing and customer acceptance. Use laptop and testing devices to configure services, install interface cards, and manage hardware/software assets. Review work orders and diagrams to prepare installations, resolve issues, and support billing and documentation.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Perform installation, testing, turn-up, and acceptance of circuit equipment including voice, TDM, optical, and optical IP Ethernet services.
•Install, repair, maintain, and/or adjust multiplex equipment, fiber optics, and switches; conduct final acceptance testing with customers.
•Troubleshoot customer circuits, network components, and infrastructure from the customer’s premise up to the frame, completing final testing and acceptance.
•Use laptop computer to test and install services; option/configure customer hardware/software and install modems.
•Review and interpret work orders, diagrams, and related technical documents to obtain specifications and resolve customer issues; update billing/trouble reports and close out documentation.

Travel: Low travel

Pay and Benefits

Salary: USD 16.12 - 44.48 hourly

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Ability to work varying shifts and hours, including possible mandatory overtime, weekends, holidays, and overtime.
•Requires a valid state driver’s license and a satisfactory driving record.
•Work independently with minimal or no supervision.
•May climb and work at elevations exceeding 18 feet and may require pole climbing certification.
•Wear required safety PPE and follow established safety practices and procedures.

Experience:TelecommunicationsFiberNetworking

Skills:Customer serviceIndependent workTroubleshootingProfessional communicationAttention to detail

Licenses:Valid state driver’s license

Tech Stack:VoiceTDMOpticalIP EthernetFiber opticsMultiplex equipmentSwitchesModemsComputer interface cardsPC reimagingHard drivesData terminalsPrintersFrequency signal generatorsData signal generatorsTransmission measuring setsVolt-ohm-metersLaptop programsSoftware programsSchematic drawings

Company Brief

Lumen

Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn

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Lumen

1 week ago

Customer Data Technician-CWA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Perform installation, testing, turn-up, and acceptance of circuit equipment including voice, TDM, optical, and optical IP Ethernet services.
•Install, repair, maintain, and/or adjust multiplex equipment, fiber optics, and switches; conduct final acceptance testing with customers.
•Troubleshoot customer circuits, network components, and infrastructure from the customer’s premise up to the frame, completing final testing and acceptance.
•Use laptop computer to test and install services; option/configure customer hardware/software and install modems.
•Review and interpret work orders, diagrams, and related technical documents to obtain specifications and resolve customer issues; update billing/trouble reports and close out documentation.

Travel: Low travel

Pay and Benefits

Salary: USD 16.12 - 44.48 hourly

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Ability to work varying shifts and hours, including possible mandatory overtime, weekends, holidays, and overtime.
•Requires a valid state driver’s license and a satisfactory driving record.
•Work independently with minimal or no supervision.
•May climb and work at elevations exceeding 18 feet and may require pole climbing certification.
•Wear required safety PPE and follow established safety practices and procedures.

Experience:TelecommunicationsFiberNetworking

Skills:Customer serviceIndependent workTroubleshootingProfessional communicationAttention to detail

Licenses:Valid state driver’s license

Company Brief

Lumen

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn