Customer Service Representative

Universal Forest Products
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Record keeping","Reporting","Attention to detail"]

Serve as an in-store customer service contact to build and maintain positive account relationships. Coordinate with customers (or 3rd-party teams) to support stocking levels, accurate product setup, purchase order placement, and timely confirmations. Conduct price comparisons, prepare reports and records, and provide updates on order confirmations, pricing, lead times, deliveries, and backorders while supporting store openings and special sales events.

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Universal Forest Products
Universal Forest Products
3 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as an in-store customer service contact to build and maintain positive account relationships. Coordinate with customers (or 3rd-party teams) to support stocking levels, accurate product setup, purchase order placement, and timely confirmations. Conduct price comparisons, prepare reports and records, and provide updates on order confirmations, pricing, lead times, deliveries, and backorders while supporting store openings and special sales events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure adequate stocking levels and timely restocks aligned with stocking agreements and demand.
  • •Verify products are set up properly and that purchase orders are placed in the agreed timeframe.
  • •Accurately key purchase order confirmations and confirm them back to customers in a timely manner.
  • •Conduct price comparisons and communicate required pricing information.
  • •Provide timely updates on order confirmations, pricing, lead times, deliveries, and backorders; prepare reports and maintain records; support store openings and special sales events as required.

Key Requirements

  • •Associate’s degree preferred.
  • •At least 1 year of customer service experience.
  • •MSR experience preferred.
  • •Packaging experience preferred.
  • •Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
Experience:1+ yearsCustomer service
Education:Bachelor's
Skills:CommunicationCustomer serviceRecord keepingReportingAttention to detail
Tech Stack:Microsoft OfficeExcelWordOutlook

Company Brief

Universal Forest Products
Manufactures and distributes wood, composite, and other building products for residential and commercial construction. Serves customers across retail, construction, industrial, and packaging markets through a broad network of manufacturing and distribution operations.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Grand Rapids, United States
Founded: 1955
WebsiteLinkedIn