Process and Customer Quality Engineer

Emerson
Poland
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Data analysis","Communication","Stakeholder management","Continuous improvement"]

Drive manufacturing and customer quality performance by monitoring quality indicators, identifying improvement opportunities, and leading corrective and preventive actions. Manage customer complaints and quality claims, coordinate containment and timely resolutions, and run problem-solving using 8D, FMEA, PDCA, 5Why, and root-cause methods. Conduct process/product audits, support NPI and production transfers, and collaborate cross-functionally to reduce quality risks and ensure compliance with internal and customer requirements.

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FursaFursa
Emerson
Emerson
22 hours ago

Process and Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Drive manufacturing and customer quality performance by monitoring quality indicators, identifying improvement opportunities, and leading corrective and preventive actions. Manage customer complaints and quality claims, coordinate containment and timely resolutions, and run problem-solving using 8D, FMEA, PDCA, 5Why, and root-cause methods. Conduct process/product audits, support NPI and production transfers, and collaborate cross-functionally to reduce quality risks and ensure compliance with internal and customer requirements.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor and analyze quality performance indicators and drive corrective and preventive actions to enhance manufacturing quality.
  • •Manage customer complaints and quality claims, coordinate containment activities, and ensure timely resolution.
  • •Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
  • •Conduct process and product audits and support new product introductions and production transfers while ensuring compliance.
  • •Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to reduce quality risks and enable continuous improvement.

Key Requirements

  • •Bachelor’s degree in Mechanical Engineering.
  • •Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
  • •English proficiency at minimum B2 level.
  • •Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
  • •Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.
Experience:1+ yearsManufacturing
Education:Bachelor's in Mechanical Engineering
Skills:Problem-solvingData analysisCommunicationStakeholder managementContinuous improvement
Languages:English
Tech Stack:8DFMEAPDCA5WhyIshikawaISO 9001ISO 14001ISO 45001VDA 6.3PPAPMicrosoft OfficeRoot cause analysisContainment

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn