Customer Care Representative English speaker

Sutherland
Egypt
Workplace: OnsiteFull timeEGP 20,800 - 21,900 monthlyFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Customer focus"]

Provide first-line customer technical support by phone, troubleshooting and resolving hardware and software issues. Guide users through troubleshooting steps, analyze problems to ensure timely resolution, and escalate complex cases when needed. Maintain customer satisfaction by documenting incidents, troubleshooting actions, and outcomes in support systems while collaborating with internal teams to improve support processes and knowledge bases. Work with a rotational shift schedule in an on-site environment in New Cairo.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Care Representative English speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Provide first-line customer technical support by phone, troubleshooting and resolving hardware and software issues. Guide users through troubleshooting steps, analyze problems to ensure timely resolution, and escalate complex cases when needed. Maintain customer satisfaction by documenting incidents, troubleshooting actions, and outcomes in support systems while collaborating with internal teams to improve support processes and knowledge bases. Work with a rotational shift schedule in an on-site environment in New Cairo.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide first-line technical support to customers via phone.
  • •Troubleshoot and resolve hardware and software issues.
  • •Guide users through troubleshooting steps to reach solutions.
  • •Analyze technical problems and ensure timely resolution.
  • •Document incidents, troubleshooting steps, and resolutions; escalate complex issues and collaborate to improve support processes.

Pay and Benefits

Salary: EGP 20,800 - 21,900 monthly

Key Requirements

  • •English proficiency level B2/C1.
  • •Basic technical troubleshooting knowledge for hardware and software issues.
  • •Good communication and problem-solving skills.
  • •Customer-focused mindset and ability to work in a fast-paced environment.
  • •Flexibility to work rotational shifts.
Skills:CommunicationProblem-solvingCustomer focus
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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