SubjectMatterExpert
HSBC
Kolkata
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 3-5 yearsEducation: bachelorsSkills: ["Customer focus","Relationship building","Issue resolution","Quality improvement","Stakeholder management"]Own the deployment of business solutions by removing manual processes to improve efficiency and compliance. Identify and reduce manual workflows, support technology upgrades, and lead User Acceptance Testing when required. Prepare NAV packs and perform checker activities, proactively resolve issues, and improve quality to prevent recurrence. Serve as the primary escalation point with customer business areas and ensure timely, high-quality delivery of packs and communication of procedural changes.

