Associé(e) au centre d'appels - Sinistres (Waterloo, ON, CA)

Handle first notice of loss (FNOL) for simple and complex claims received through multiple channels, ensuring accurate documentation and quick follow-up. Tackle complex technical tasks, support specialized/pilot initiatives for commercial lines, and coordinate claim intake involving expertise centers. Monitor workload and resources, collaborate with internal teams (underwriters, account managers, claims specialists) and external partners (agents/brokers), and meet departmental targets for quality, phone availability, and productivity.