AIx Field Service Engineer

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Continual improvement","Problem-solving","Consensus building","Troubleshooting","Communication"]

Serve as the primary point of contact for customer site AIx digital tools, troubleshooting and resolving site and HQ digital tool issues. Drive continual improvement for digital tools using data analytics, monitoring short- and long-term signals and trends. Configure dashboards, support model propagation, and use Applied problem-solving techniques to address complex issues. Provide informal guidance and mentoring on troubleshooting methodologies and BKM modeling techniques.

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FursaFursa
Applied Materials
Applied Materials
2 days ago

AIx Field Service Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Serve as the primary point of contact for customer site AIx digital tools, troubleshooting and resolving site and HQ digital tool issues. Drive continual improvement for digital tools using data analytics, monitoring short- and long-term signals and trends. Configure dashboards, support model propagation, and use Applied problem-solving techniques to address complex issues. Provide informal guidance and mentoring on troubleshooting methodologies and BKM modeling techniques.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Identify areas for improvement to drive continual improvement for digital tools.
  • •Act as the main point of contact for customer site digital tools and digital tool issues within site and with HQ.
  • •Explain difficult or sensitive problems by building consensus with team and customers.
  • •Support complex problems by finding new ways to solve issues using data analytics and information sources.
  • •Responsible for model propagation and dashboard configuration, monitoring signals for short- and long-term trends, and mentoring on troubleshooting methodologies.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceTravel Allowance

Key Requirements

  • •Demonstrate expanded conceptual knowledge in the discipline and broaden capabilities for Applied’s digital products and applications.
  • •Serve as the main point of contact for customer site digital tools and handle complex digital tool issues.
  • •Use data analytics to support complex problem solving and continual improvement for digital tools.
  • •Perform model propagation and dashboard configuration, monitoring signals for short- and long-term trends.
  • •Understand BKM modeling techniques and have knowledge of equipment and fab operations.
Skills:Continual improvementProblem-solvingConsensus buildingTroubleshootingCommunication

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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