Engineering Manager

Zendesk
Pune
Workplace: HybridFull timeFunction: Software EngineeringExperience: 12+ yearsSkills: ["Communication","Leadership","Mentoring","Collaboration","Problem-solving"]

Engineering Manager based in Pune leading Zendesk’s product engineering teams. Responsible for guiding a 10–12 person team, collaborating with global engineering, product, marketing, and design stakeholders to improve software delivery, reliability, and code quality, while balancing feature development with system scalability and a culture of learning.

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Zendesk
Zendesk
4 months ago

Engineering Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Engineering Manager based in Pune leading Zendesk’s product engineering teams. Responsible for guiding a 10–12 person team, collaborating with global engineering, product, marketing, and design stakeholders to improve software delivery, reliability, and code quality, while balancing feature development with system scalability and a culture of learning.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead a team of 10-12 engineers, providing direction and support at every stage of the project lifecycle to ensure successful outcomes.
  • •Work closely with leaders across Engineering, Product Management, Marketing, Design to continually improve software delivery and service reliability.
  • •Guide your team through technical challenges, balancing new feature development with system scalability and performance.
  • •Champion engineering excellence, ensuring best practices in coding, testing, and observability.
  • •Drive a high-performance culture that prioritizes clarity, ownership, and impact.

Key Requirements

  • •12+ years of industry experience with 3-4 years in a technical leadership or management role leading and mentoring engineers
  • •Proficiency in handling teams working on different tech stacks like React, Angular or similar JavaScript MVC/MVP framework, programming languages such as Java or Ruby, with exposure to cloud platforms like AWS / Azure / GCP
  • •Strong communication and collaboration with the ability to work cross-functionally and influence stakeholders globally
  • •Solid understanding of agile scrum framework and experience running scrum ceremonies
  • •Proven ability to prioritise effectively, balancing short-term objectives with long-term growth strategies and a dedication to continual self-development in the team
Experience:12+ yearsSoftware
Skills:CommunicationLeadershipMentoringCollaborationProblem-solving
Tech Stack:ReactAngularJavaRubyAWSAzureGCP

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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