Senior Customer Engineer, Majors - Pittsburgh, PA

Cloudflare
Pittsburgh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Communication","Trusted advisory"]

Own the technical relationship through the full customer journey, partnering with Account Executives on discovery, bespoke architectures, demos, and proof of concepts across Security, Networking, and Developer Platforms. Serve as the primary engineering contact for onboarding, integration health, risk, and expansion strategy while carrying a quota tied to acquisition and adoption. Use AI-augmented workflows to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Senior Customer Engineer, Majors - Pittsburgh, PA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the technical relationship through the full customer journey, partnering with Account Executives on discovery, bespoke architectures, demos, and proof of concepts across Security, Networking, and Developer Platforms. Serve as the primary engineering contact for onboarding, integration health, risk, and expansion strategy while carrying a quota tied to acquisition and adoption. Use AI-augmented workflows to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and proof of concepts across Cloudflare’s portfolio.
  • •Own technical onboarding and implementation, serving as the primary executive and engineering contact with responsibility for discovery, demos, onboarding, technical health, risk, and expansion strategy.
  • •Carry a variable quota for new business acquisition and/or account growth, translating platform capabilities into ROI via Quarterly Business Reviews (QBRs).
  • •Maintain a continuous trusted-advisor relationship with key stakeholders across onboarding, maturity, renewal, and expansion.
  • •Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and telemetry monitoring.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •A track record operating in a quota-carrying or revenue-aligned environment with strong command of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills, translating deep technical details into C-suite business strategy.
  • •Ability to use AI-augmented workflows for tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and telemetry monitoring.
Experience:Enterprise SaaS
Skills:PresentationStakeholder managementCommunicationTrusted advisory
Tech Stack:Workers AIAI GatewayVectorizePythonJavaScriptLLM orchestrationRAGAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn